The Customer Care representative is responsible for ensuring that customers are provided best in class customer support. Key responsibilities include promptly entering incoming purchase orders and supporting sales representatives.
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brPromptly enter purchase orders to meet or exceed the agreed to service levels.
br• Partner with Customer Care Leads to guarantee Achievement of service level agreements.
br• Identify gaps in customer care processes and partner with customer experience team to resolve. • Bachelor’s degree in any field; Languages (Required): English (C1), Spanish (C1).
brLanguages (Preferred): German, French, Italian or any additional languages.
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brMinimum 2 years’ experience in Customer Service/Care roles within B2B business segment.
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brUtilizes data (KPIs) to drive business results.
br• Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected category.
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brVantage provides natural solutions to our customers’ technical performance and marketing needs through a unique combination of chemistry, application expertise and service. Underpinned by our broad portfolio of formulations, ingredients and actives that are built on a backbone of sustainable oils, fats and their derivatives, Vantage targets selected markets and applications including personal care, food, surface treatment, agriculture, pharma, and consumer and industrial performance. operates in 11 countries worldwide and employs more than 1,000 talented professionals focused on delivering exceptional customer experiences with every interaction. We are a dynamic people-centered organization where you’ll be part of a collaborative global team. Embracing our cultural diversity, we learn from each other to constantly improve, adapt and iterate. We’re convinced that exceptionally motivated employees produce outstanding results and we celebrate them by fostering a culture of recognition, development, learning, excellence and shared achievement.