A newly established service area for Viking is travel assistance services. From our offices in Spain, we assist customers with travel insurance, who suffer an incident, illness or injury while traveling abroad. The service is provided in Norwegian, Swedish, Finnish, and Danish.
We are now looking for a Scandinavian Team Leaders with experience in travel insurance assistance to be responsible for our teams in Fuengirola and Torrevieja.
We offer
Competitive salary
Long-term contract
The employer covers PC and mobile phone
Flexible working hours with rotation
A very good work environment with great colleagues
Social activities with colleagues
Newly renovated offices centrally located in Fuengirola and Torrevieja
Responsibilities
Personnel responsibility for the Scandinavian team members
Coaching and competence development of team members
Fulfillment of the required service levels – KPIs and SLA's
Administrative tasks e.g. time sheets, salary file, absence routines, updating/maintaining shift plan
Cover and perform the tasks of other Team Leaders in rotation in case of absence
Work closely with other departments within Viking Assistance Group to ensure implementation of agreements and projects, plan and execute proper training
Qualifications
Minimum of 2 years of experience from a Call Center / Alarm Center / Customer Service
Experience from the travel industry, insurance, or health sector is also relevant
Previous experience as a Team Leader, or strong motivation to step up into the role
Fluent in a Scandinavian language and English (additional languages are a plus)
Experienced user of IT systems and quick to learn new ones
We look forward to hearing from you!
#J-18808-Ljbffr