1. Context
The client is an international IT services organization delivering shared digital and infrastructure solutions to multiple business entities within a large financial services group (insurance and banking).
Operating at an international scale with offices across several countries, the organization designs, builds, and operates transversal IT solutions supporting business growth, accelerating time to market, and optimizing operational costs.
Its mission is to maintain high-performing, secure, and scalable infrastructure services that enable business continuity and innovation across the group.
2. Service Description
The service will be part of a Network Operations unit, composed of IT professionals involved in solution delivery, operational support, and service maintenance for group-wide infrastructure environments.
The role will be integrated into the Operational Excellence – Network Operations support teams and will work closely with both local and global teams, covering the following areas:
Systems, database, and network management
Application maintenance and operational support
IPC process management
Project management
Quality of Service (QoS) and governance
The teams provide:
IT infrastructure support for business and development teams
Technical activities including:
Production support and IT service delivery
Support for application development and ongoing maintenance
The service contributes across the full project lifecycle, from technical studies and solution design to delivery and long-term maintenance.
3. Deliverables
As part of an existing technical team, the service will be responsible for:
Platform management, maintenance, and monitoring
Data analysis, trend assessment, and proactive troubleshooting
Collaboration with central teams for incident and problem resolution
Documentation of network changes and operational activities
Providing strong troubleshooting expertise in production environments
4. Expertise
Mandatory expertise:
Strong experience in network monitoring platforms and data analysis within network environments
Proven hands-on expertise with Zabbix, NetScout, Grafana, and Spectrum
Nice to have:
Background in Telecommunications, Computer Science, or a related field
Knowledge of network and security technologies and protocols
Experience supporting incident handling and problem-solving activities
Exposure to large-scale or enterprise network operations
Network certifications such as CCNA, CCNP, or equivalent
Language:
Full English working environment (mandatory)
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