SearchStax is a leader in Open Source Search in the Cloud, headquartered in Los Angeles, CA, with teams across the United States and globally. We offer an excellent opportunity to join our Cloud team, providing technical support to ensure the availability and reliability of our search service. We seek a self-motivated Linux and Systems Engineer passionate about professional service excellence to enhance our cloud solutions.
As part of our Cloud Operations team, you will manage and support our search-as-a-service platform, scaling it to serve thousands of customers worldwide. This involves installing, configuring, maintaining, supporting, and optimizing open source and custom software. Your initiatives will include improving application reliability, disaster recovery, cloud management, distributed systems, and cluster management.
This is a contract role requiring participation in on-call shifts. If you are interested, let’s connect!
What You Will Do
Collaborate with Engineers and Cloud Operations teams to ensure high availability and smooth operations.
Resolve customer support tickets and incidents professionally and promptly.
Maintain positive customer interactions and satisfaction.
Manage 24x7x365 cloud support operations, including shift handoffs.
Respond effectively to escalated customer issues.
Set up backups, deploy software, upgrade systems, and perform routine maintenance, leveraging automation tools like Ansible or scripting languages.
Configure reports and alerts using Datadog, Zabbix, or custom scripts.
Conduct periodic security audits.
Handle service requests with high quality, following Standard Operating Procedures.
Participate in an on-call rotation schedule.
What You Must Have
Strong communication skills and fluency in English.
2+ years of Linux system administration experience (Ubuntu / CentOS).
Experience with at least one cloud provider (AWS, Azure, GCP).
Knowledge of network issues (firewall, routing, load balancing).
Proficiency in scripting with Bash or Python.
Practical knowledge of MySQL and NoSQL databases (MongoDB).
Experience with web server administration (Apache, Nginx).
Familiarity with ITIL processes.
Willingness to learn new technologies.
Ability to work independently and in teams.
Knowledge of DevOps tools (Ansible, Terraform, Python) is a plus.
About UsSearchStax provides a cloud-native search platform enabling web teams to deliver powerful, fast, and cost-effective search solutions. Our mission is to make powerful search accessible for enterprises worldwide. We are self-funded, profitable, and serve over 600 brand-name customers. Our team values collaboration, diversity, work-life balance, and innovation.
What’s In It For You
Remote-first environment with teams across the US and India, and offices in Los Angeles and Boston.
Opportunities for growth and innovation in cutting-edge open source and cloud technology.
Competitive salary range of $30,000 to $65,000 USD annually, based on experience and location.
Potential discretionary bonuses and an equitable, transparent compensation process.
Additional InformationWe are committed to diversity, equity, and inclusion. SearchStax is an equal opportunity employer, respecting all protected characteristics. We complete the E-Verify process in conjunction with Form I-9 to verify employment eligibility. For more information, visit the E-Verify website.
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