Overview Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We\'re a fast-growing global startup transforming how the industry works — from guest experience to business growth.
With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.Com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.
We\'re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.
If you\'re looking to grow your career in a dynamic, global, and impact-driven environment, we\'d love to hear from you.
Please note, this role is for the later shift, so work hours will be 12pm - 9pm CET.
Responsibilities Deliver outstanding customer service by swiftly resolving complex queries via primarily chat and ticket, as well as some phone
Demonstrate strong troubleshooting skills to diagnose and solve technical issues efficiently
Guide users through product features and functionality with patience and clarity
Manage a high-volume ticket queue, prioritizing based on urgency and SLAs
Contribute to and maintain our knowledge base, constantly improving our support resources
Collaborate closely with developers and technical teams to ensure customer satisfaction
Adapt quickly to changing priorities and new product updates
Identify and communicate patterns in customer issues to help improve our products and processes
Act as a customer advocate—ensuring their voices are heard and their needs are met
Requirements 1+ years of relevant experience
Native English / Near-native speaker (or mother tongue)
Tech-savvy - strong computer skills - a must.
Familiarity with website domain concepts and building
Analytical thinking and great attention to detail
Strong verbal and written communication skills
Ability to adapt to a fast-paced, changing environment
Customer orientation and the ability to go the extra mile to engage customers
Empathetic, helpful, and positive attitude
Experience using technical tools - a plus
Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.
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