Business analyst & fraud strategy (they/she/he)

Join Glovo's Global Operations team and become an integral part of our dynamic and challenging environment, offering numerous opportunities for growth and development.

We are seeking a Senior Data Analyst to join the Courier Fraud team, driving the design, monitoring, and implementation of our global anti‑fraud and risk mitigation strategy.

In this role, you will be responsible for delivering data‑driven insights, building detection frameworks and dashboards, and ensuring that our global integrity standards are consistently met and enforced. Your work will be central to reducing malicious activity (such as abuse of cancellations, account sharing, GPS spoofing, and payment abuse) and to guaranteeing that Glovo’s fleet remains fair and secure.

• Own and define the global courier fraud strategy across all Glovo markets, ensuring consistent implementation and continuous improvement.
• Proactively address key courier‑related challenges at local, regional, and global levels.
• Develop scalable self‑service dashboards and monitoring tools that empower local teams to act on quality‑related insights.
• Perform deep‑dive analyses to identify the drivers of quality gaps and propose clear, actionable solutions.
• Provide regular updates and reports to leadership on courier quality performance, highlighting risks and opportunities.
• Develop analytical models and frameworks to monitor fraud risks, predict potential no‑shows, and optimize fleet distribution.
• Collaborate cross‑functionally with Operations, Fraud Prevention, Product, and Data teams to align strategies and ensure impact.
• Step into the shoes of the couriers—understanding their pain points and motivations—to design data‑informed solutions that drive both courier satisfaction and operational excellence.

• Degree in Engineering, Business, Economics, Project Management, Business Analytics or any data driven domain.
• +3 years of work experience providing internal teams with the necessary data to make the right decisions and proven experience on actioning those insights (this is a must).
• Strong analytical and coding skills: Good in SQL and Excel proficiency (or extensive coding experience), and BI platforms experience (Looker, Tableau, PowerBI, …).
• Strong strategic vision and business mindset.
• Excellent problem‑solving and analytical skills. Comfortable to break down complex problems into solutions.
• Comfortable working in a high‑growth and high‑performance environment, dealing with ambiguity while maintaining a positive mindset.
• Exceptional verbal and written communication skills (English is a must)
• Proactive, organized, and obsessed with detail.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves: an enticing equity plan that lets you own a piece of the action; top‑notch private health insurance to keep you at your peak; monthly Glovo credit to satisfy your cravings; discounts on transportation, food, and even kindergarten expenses; discounted gym memberships to keep you energized; extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year; enhanced parental leave, and office‑based nursery; online therapy and wellbeing benefits to ensure your mental well‑being.

So, ready to take the wheel and make this the ride of your life?

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).