Job title: HRSSC
1. Employee Life Cycle Management
· Manage core HR processes including onboarding, transfer, termination, and contract signing/renewal for assigned countries.
· Maintain employee records, working hours, and leave data to ensure accuracy, compliance, and timeliness.
· Optimize employee data governance to improve data quality and consistency.
· Support annual audits and compliance checks in line with local labor laws and company policies.
2. Employee Benefits Administration
· Administer employee benefit programs including commercial insurance, supplemental medical plans, and annual health checks.
· Coordinate with vendors, verify invoices, and manage cost allocation to ensure accuracy and compliance.
· Review and optimize benefit policies based on employee feedback to enhance satisfaction and engagement.
3. HR Inquiry & Service Support
· Act as the first-line HR SSC contact, responding promptly to employee inquiries via DingTalk, phone, ticketing system, or onsite support.
· Provide accurate HR policy interpretation and process guidance to ensure a consistent employee experience.
· Maintain and update the FAQ knowledge base to improve efficiency and reduce response time.
4. Data & Process Optimization
· Identify and implement process and system improvement opportunities to enhance automation and digitalization.
· Maintain and update HR module SOP documentation to ensure process standardization and compliance.
· Participate in key digital HR projects, including Hi HR system and payroll submission automation.
· Deliver regular HR reports and analytics to support business decision-making.