Position for Service Desk Agent, with Italian/French and Portuguese languages to support 24x7 team. Current team has no absorption capacity. Team is near 100% billability.
**Essential Job Functions**:
- Provide basic technical support in infrastructure services, assisting with routine tasks.
- Participate in infrastructure projects and tasks to gain hands-on experience and knowledge.
- Support basic monitoring and routine troubleshooting of infrastructure systems.
- Work with team members to address infrastructure-related needs and day-to-day operations.
- Assist in the development and maintenance of infrastructure documentation.
- Show eagerness to learn and grow in a technical role.
- Develop foundational technical skills and knowledge.
- Follow established best practices and standards in infrastructure service delivery, under supervision.
LI-DNI
**Basic Qualifications**:
- Entry level
- Typically, 0-1 years of relevant work experience
- A strong desire to gain experience in infrastructure technology analysis
- A continuous learner that stays abreast with industry knowledge and technology
**Other Qualifications**:
- Relevant certifications, such as CompTIA A+, AWS Certified Cloud Practitioner, or Microsoft 365 Certified: Fundamentals, are a plus