Position Overview
A leading BPO company specializes in providing customized solutions for a wide range of client needs. We work with some of the largest retail, telecommunications, and software brands to deliver phone support to commercial and residential customers, retain dissatisfied customers, and sell new products and services. This full‑time, internal sales role is for experienced sales representatives.
Responsibilities
* Use technology and systems to make outbound sales calls to consumers, answer inbound prospect calls, follow up with interested customers, listen to customer needs, and help answer questions and resolve service concerns.
* Learn to recognize upsell opportunities by offering new products and services that increase customer satisfaction and service level.
* Provide an excellent customer experience and daily sales performance;
prepare to deliver the best one’s self and promote our brand.
Qualifications
* Must be 18 years of age or older.
* High school diploma or equivalent.
* Excellent organizational, written, and oral communication skills.
* Typing speed of 20 words per minute or greater.
* Basic Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) proficiency.
* Basic Windows operating system knowledge.
* Highly reliable with regular attendance and punctuality.
* Ability to assess, troubleshoot, and follow up on customer issues.
* Conflict resolution, problem solving, and negotiation skills.
* Customer service orientation (empathetic, responsive, patient, conscientious).
* Multitasking, focus, and self‑management ability.
* Strong teamwork orientation and customer focus.
* Ability to thrive in a fast‑paced environment with change and ambiguity.
* Excellent interpersonal skills and ability to establish relationships with team and customers.
* Fluent spoken and written English.
Compensation Details
At MCI, we believe your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect From MCI
* Paid Time Off: Earn PTO and paid holidays.
* Incentives & Rewards: Participate in daily, weekly, and monthly contests with cash bonuses and prizes.
* Health Benefits: Comprehensive medical, dental, and vision coverage after 90 days.
* Retirement Savings: Retirement savings programs, where available.
* Disability Insurance: Short‑ and long‑term disability coverage.
* Life Insurance: Life insurance options.
* Career Growth: Significant advancement opportunities.
* Paid Training: Learn new skills while earning a paycheck.
* Fun, Engaging Work Environment: Team‑oriented culture that fosters collaboration and engagement.
* Casual Dress Code: Comfortable while you work.
Physical Requirements
* This job operates in a professional office environment. The employee will be largely sedentary and required to sit/stand for long periods while using a computer and telephone headset. The employee will regularly operate a computer and other office equipment and may occasionally be required to move about the office to accomplish tasks;
reach in any direction;
raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
Conditions of Employment
* Must be authorized to work in the country where the job is based.
* Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
* Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Reasonable Accommodation
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
Equal Opportunity Employer
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal‑opportunity work environment.MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
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