At Agap2, we’re looking for a Commercial Tech Operations Manager to join a leading FMCG company. You’ll be part of a global Commercial Tech Services team supporting and optimizing digital solutions for Sales and Marketing teams worldwide.
In this role, you’ll support global Sales and Advocacy teams by ensuring the smooth delivery of digital and commercial technology solutions. Acting as a bridge between business users and technical stakeholders, you’ll oversee operations, manage vendors, and drive service quality and continuous improvement. Solutions in scope are primarily Salesforce-based, with other platforms such as SAP Commerce Cloud and digital tools also involved.
Oversee daily service operations, including incident, maintenance, and problem management.
Manage small projects, governance tasks, and service improvement initiatives.
Coordinate with internal teams and external vendors to ensure seamless service delivery.
Act as a point of contact between business markets and technical support teams (L2/L3, Delivery, Product Owners, etc.).
Contribute to the overall continuous improvement of the global commercial tech ecosystem.
5+ years of professional experience, ideally in IT Operations, Service Management, or Tech Business Support.
~ Strong exposure to Salesforce (delivery, implementation, or project team experience).
~ Fluent English (C2)
ITIL certification or knowledge of incident/problem management frameworks.
Salesforce Administrator certification.
Previous experience in Consumer Goods (FMCG) or Cloud environments.
The chance to take part in challenging projects within a dynamic environment.
A stable position with a clear career development plan.
A permanent contract from day one.
Remote position, once a month on-site in Barcelona.