Full time - Temporary (Contrato de Sustitución por Baja)
Founded in 2010, POP MART is a market-leading entertainment company and a integral champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters.
As part of our strategic growth initiatives, we are focused on expanding our retail network into additional high-potential markets across Europe, continuing to strengthen our brand's position in the region.
POP MART is a fast-paced company with a young and multicultural team where you can expect to:
Receive structured customer service, retail operations, and product training
Comprehensive training and development programs
Regular team social events
The Area Manager will be responsible for overseeing all POP MART stores in Spain, ensuring seamless daily operations, sales performance and an exceptional customer experience. This is a hybrid role that requires a hands-on approach to store management while also supporting broader retail operations in Spain.
Oversee daily operations of all existing and upcoming store locations in the Spanish market, ensuring efficiency, service quality, and operational excellence
Monitor sales performance, analyse trends, and implement strategies to optimize revenue and profitability
Support store teams in executing merchandising plans, product launches, and marketing campaigns
Ensure compliance with operational policies, company SOPs, and local retail regulations
Conduct regular store audits to assess performance, service quality, and operational efficiency
Assist in recruiting, onboarding, and training store-level staff, ensuring alignment with POP MART’s service standards
Manage inventory flow and stock levels, ensuring optimal product availability
Fluent in Spanish and English
~ Proven experience in store operations, sales performance management, and customer experience enhancement
~ Ability to analyse sales data and implement strategic improvements
~ Experience in recruiting, onboarding, and training retail staff
~ Strong understanding of visual merchandising, inventory control, and retail compliance
~ Proficiency in Microsoft Excel, PowerPoint, and retail analytics tools
~ Immediately available or short notice period is highly preferred
Familiarity with the Spanish retail market and flagship store operations
Experience in supporting new store openings and retail expansion projects