Responsible for managing the Customer Orderbook and performance for Spares and Repair processes for new MRTT customers. Monitor OD (Order Desk) KPIs and conduct in-depth analyses to improve the overall organizational performance.
Identify and communicate potential risks to the next level (n+1) management and ensure the implementation of mitigation actions among operational teams. Serve as the main point of contact for any customer escalation or prioritization issues and ensure that priorities are clear for the operational teams to enhance customer satisfaction.
Lead internal and external customer meetings for all assigned internal and external customers to align with OD team activities. Provide clear and reliable status reports on the orderbook. Adhere to the Order Desk Communication Manual.
Support the definition of processes to optimize OD performance. Assist in the implementation of the GODN (Global Ordering Desk Network) and monitor analyst delegation to local teams under the Customer scope.
Participate in internal Order Desk meetings and coordinate any operational issues or activities related to the Customer. Act as the primary OD focal point during Customer Programs Meetings and ensure the accomplishment of OD actions.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
**Company**:
Airbus Defence and Space SAU
**Employment Type**:
Permanent**Experience Level**:
Professional
**Job Family**:
Material Support & services
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster adaptable working arrangements to stimulate innovative thinking.