Overview
Wind, it means the world to us. What does it mean to you? Service > Integral Service Operations > Plant, Cyber & Digital Operations. The Plant, Cyber & Digital Operations department is responsible for designing, securing, and continuously improving plant operations that support reliable and compliant OT services across regions. It defines the governance for service delivery, ensuring services are secure by design, aligned with industry standards (e.g., IEC 62443, ITIL), and operationally ready. Through close collaboration with engineering, digital, commercial, and plant stakeholders, OT Operations enables resilient operations, manages risk and change, leverages data‑driven performance insights, and supports automation and continuous improvement.
Responsibilities
- OT Service Design: Design of operational processes and governance for new OT services and for major changes to existing services, from concept and definition through documentation, validation, and operational readiness
- Service Blueprinting & Documentation: Develop and maintain service blueprints, operating models, RACI matrices, and service process flows, ensuring services are well‑defined, supportable, and value‑driven
- Requirements & Stakeholder Alignment: Facilitate workshops and working sessions with architecture, engineering, cybersecurity, operations and business stakeholders to gather, refine, and align operational requirements
- Operational Readiness & Transition: Define the run model for each service (roles, processes, tooling, data flows, SLAs/OLAs) and work closely with Service Delivery and Transition teams to ensure smooth go‑live and handover
- Security & Compliance Integration: Ensure cybersecurity, compliance, and risk considerations are embedded into service designs in collaboration with cybersecurity experts and aligned with applicable OT standards
- Continuous Improvement & Service Optimization: Identify opportunities to improve performance, cost efficiency, resilience, and customer experience, including the application of automation and AI where applicable
- Design Governance Support: Align service designs with the service portfolio strategy set by the Service Design Owner and support design reviews, trade‑off decisions, and lifecycle planning
Qualifications
- Education: Bachelor’s or master’s degree in engineering, Information Technology, Automation, Operations Management, or a related field
- Experience: 3+ years of experience in service design, service management, OT/IT operations, or systems engineering within industrial or manufacturing environments
- Demonstrated experience creating services that scale into large, multi‑region operations
- Domain Knowledge: Deep understanding of OT environments, industrial systems, and their interaction with IT and digital platforms
- Practical knowledge of ITIL‑aligned service management concepts and service lifecycle models
- Fluency in English (written and spoken)
Competencies
- Service & Systems Thinking: Ability to design services holistically, considering people, processes, technology, data, risk, and lifecycle impacts
- Stakeholder Facilitation & Alignment: Effective facilitation and communication skills, capable of aligning diverse stakeholders and resolving cross‑domain design conflicts
- Operational Mindset: Deep understanding of "design for run," ensuring services are realistic to operate, support, and scale in OT environments
- Structured & Structured Problem Solving: Ability to translate complex business and technical requirements into clear, structured service designs and documentation
- Collaboration & Teamwork: Effective collaboration with cybersecurity, architecture, engineering, service delivery, and plant teams
- Change & Improvement Orientation: Focused on identifying improvement and modernization opportunities, including the use of automation and emerging technologies
- Communication & Documentation Excellence
- Ability to produce clear, concise, and actionable service design artifacts and explain design decisions to both technical and non‑technical audiences
What We Offer
We offer an exciting job in an international environment. You’ll be working in a fast‑growing team that is playing a central role in growth across the wind energy sector. We put emphasis on developing both personal and professional skills. In return, we expect you to contribute consistently to achieving results.
Location & Travel
This is a hybrid position based in Madrid, Spain or Lisbon, Portugal; and requires up to 20 days of travel per year.
Equal Opportunity Employer
We are an equal‑opportunity employer and encourage qualified candidates from all backgrounds to apply.
#J-18808-Ljbffr