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Client:
BANCO SANTANDER S.A.
Location:
Job Category:
Other
EU work permit required:
Yes
Job Reference:
127854438027729305632460
Job Views:
1
Posted:
23.07.2025
Expiry Date:
06.09.2025
Job Description:
Santander Consumer Finance HQ in Spain is looking for an Operational Lease Customers & Drivers Care Manager based in Boadilla del Monte. The role involves defining operational models, policies, and procedures; driving successful implementation; acting as a Business Product Owner; leading customer care communities; implementing customer experience programs; monitoring KPIs; building and developing teams; and continuously improving operations to maximize satisfaction and efficiency. Requirements include over ten years of experience in contact centers, customer care processes, and CX programs, along with fluency in Spanish and English. The role requires leadership skills, a proactive attitude, and the ability to work in a high-growth environment. Based in Madrid, with occasional international travel.
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