Overview Abercrombie & Fitch Co. (A&F Co.) is a global, digitally-led, omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.Job Description The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.What You'll Do Product Knowledge & Brand AwarenessBusiness UnderstandingProactive ThinkingAttention to DetailRegister/Point of Sales useAsset ProtectionVisual DisplaysSystem SkillsWork Schedule RequirementsAvailability Schedule will vary weekly but should expect to work at least 20-25 hours per week. Required availability on Saturdays and Sundays as well as certain holidays. In addition, during peak timeframes, hours will increase to support the needs of the business.El Key Lead es responsable de que todos los clientes reciban una experiencia de calidad en la tienda. Lo hace actuando como supervisor de sala, brindando orientación y entrenamiento a los asociados de la marca, asegurándose que las operaciones de tienda sean desarrolladas de forma efectiva. También forma parte del equipo de liderazgo de la tienda, siendo responsable de impulsar el rendimiento a través de la mejor experiencia al cliente y la consecución de objetivos diarios por parte de todo el equipo.Qualifications / Requisitos What it TakesEducation - High School Diploma/ G.E.D. equivalent preferredRetail Experience - At least 1 year of retail experience is preferredSupervisor/Managerial Experience - No Supervisory/Management Experience Is RequiredCustomer FocusCommunicationInterpersonal InteractionFashion Trend KnowledgeOutgoingAssertivenessAdaptability/Flexibility & Stress TolerancePoise & AmbitionMulti-TaskingApplied LearningPromoting Diversity & InclusionWork EthicOmni Channel ServicesRequisitos - Educación mínima secundaria (E.S.O) - Inglés y español fluidos - Experiencia de al menos 1 año en Retail es recomendada - No es necesaria experiencia previa en un rol de responsabilidad - Enfoque principal en la atención al cliente - Conocimiento de tendencias - Capacidad de comunicación - Asertividad - Flexibilidad y adaptabilidad - Ética profesional - Capacidad multitarea - Conocimiento y aprendizaje aplicadoWhat You'll Get / Beneficios As an Abercrombie & Fitch Co. (A&F Co.) associate, you'll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company's culture and values, but most importantly – with you. We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:Quarterly Sales Incentive BonusMerchandise DiscountFlexible ScheduleOpportunities for Career AdvancementOpportunity to Become a Brand AffiliateTraining and DevelopmentA Global Team of People Who'll Celebrate you for Being YOUAbercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer
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