Would you like to join an international atmosphere and be involved in projects across Europe and with impact worldwide having the opportunity to consolidate your career? This is your opportunity!
¿Quiere presentar una candidatura? Asegúrese de que su CV está actualizado y luego lea atentamente las siguientes especificaciones del puesto antes de solicitar.
We are looking for an AI Ecosystem - Platform Operations Service to join our team!
Purpose
The role of the Platform Operations Expert consists of resolving customer service requests, identifying and solving problems, resolving incident tickets, and maintaining close communication with product teams and other stakeholders, always considering customer needs, company objectives, and defined service KPIs.
Platform Operations Service Incident Management
- Single point of contact for user incidents.
- Record and categorize incidents with qualified information in ticketing tools (ServiceNow, Jira, etc.).
- Complete incidents reported by users with accurate and relevant information.
- Evaluate incidents for escalation and initiate problem resolution when needed.
- Analyze root causes where possible and provide workarounds in case of errors.
- Track and resolve incidents; if no immediate solution is found, assign the ticket to the appropriate product team or stakeholders.
- Act as an interface with product teams, IT, and suppliers.
- Monitor incidents, drive resolution, and keep users informed.
- Validate solutions with users when necessary.
- Close incidents.
Service Request Fulfillment
- Record and categorize service requests in ticketing tools.
- Prioritize service requests.
- Fulfill requests according to work instructions or forward them to the responsible unit.
- Inform the requester about the request status.
- Close service requests.
Others
- Advise end users on hardware and software usage.
- Support Service/Application Owners on support-related topics.
- Administer user credentials and accounts.
- Monitor and report service performance (availability, capacity, and quality).
- Analyze incident reports, identify weaknesses, and propose improvement measures.
- Implement actions to resolve or escalate recurring issues.
- Manage operation and event logs (including classification).
- Stay updated on new technologies to improve existing tools and processes.
Qualifications Experience & Education
- Bachelor's degree or higher in Computer Science, Information Systems, or Engineering.
- Minimum of 2 years of experience in service operations activities.
Technical Skills
- Knowledge of Microsoft Azure Platform (Portal and basic CLI commands).
- Knowledge of AI ecosystems and workflows.
- Knowledge of Azure WebApps / Function Apps.
- Knowledge of ADLS Gen2 Storage Accounts.
- Knowledge of Azure Databases (SQL Server, SQL DWH).
- Knowledge of Windows and Linux VMs (Bash, PowerShell).
- Knowledge of Azure AD Identity & Access Management (Service Principal authentication and RBAC configuration).
- Knowledge of Azure Networking (VNets, NSGs, proxies, and firewalls).
- Basic knowledge of Azure SaaS (Databricks and ADF).
- Basic knowledge of Infrastructure as Code (Terraform or similar).
- Basic knowledge of container management (Docker, Kubernetes).
- Automation / scripting skills (Python, PowerShell, etc.).
Skills
- Platform Operations expertise.
- Incident and Service Request Management.
- Ticketing systems (e.g., Jira, ServiceNow, others).
- Experience working with third-party software vendors.
- Experience with cloud environments/infrastructure (Azure preferred).
- Basic experience with cloud-based analytics tools (e.g., HDI R, HDI Spark, Databricks).
- Monitoring and logging experience (Azure Monitor, Log Analytics, Application Insights).
- Basic experience with big data tools (e.g., Data Science VMs, WebApps).
Languages
- English: fluent in reading, writing, and speaking.
- Other languages are a plus.
Soft Skills
- Technical problem-solving.
- Strong communication skills.
- Presentation skills.
- Intercultural competencies. xcskxlj
- Team player.
Within our benefits as employee, we provide:
- Competitive salary + variable compensation
- 60% Mobile work
- Versátil entering hours
- 30 working days of holidays
- Annual Training Plan
- Mercedes-Benz benefits (Renting plans, employee discount)