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We are looking for a Key Account Manager who will sit at the heart of Kantox, giving you an opportunity to work closely with the Tech, Product and Sales teams, building technical knowledge and commercial skills in the process.
You will ensure that our clients receive the highest value from us by supporting them at every stage of their lifecycle with Kantox and providing an amazing customer experience. Liaising with senior stakeholders such as CFOs, you will develop a deep understanding of our international corporate clients' business, lead quarterly account reviews and own KPIs like product usage, contract renewals and customer satisfaction.
About the team Join a dynamic and international team of 12 passionate individuals driven by curiosity, exploration, and open-mindedness. We enjoy stepping out of our comfort zone to reach new heights and push each other to bring out the best in ourselves. If you like a growth opportunity in a dynamic environment and look forward to challenging yourself, keep reading...
Meet the team Marius Guyon - Customer Success Director
Cecilia Dagradi - Customer Success Manager Team Manager
Sebastian Kreitmair - Senior Customer Success Manager
Mireia Vera - Senior Customer Success Manager
Mely Duraki - Customer Success Manager
Laetitia Noel - Customer Success Manager
Maximilian Goll - Customer Success Manager
Your mission within Kantox Run Quarterly Business Reviews with client stakeholders to ensure their objectives are met and they receive maximum value from our solutions
Manage complex situations with clients and mediate actions internally
Develop your portfolio by increasing the usage of our solutions by identifying upsell opportunities
Be the voice of the customer in Kantox, requesting feedback and ensuring it is addressed and actioned internally
Requirements More than 2 years of experience in serving corporate customers in roles such as Customer Success Manager, Sales or Key Account Manager
Experience with a client portfolio of up to 20 accounts
Educational background in Finance, Economics or Business Administration
Experience working in a treasury function; some exposure to ERP/TMS software is a plus
Strong communications skills, with a native/bilingual level of German and fluent in English
Strong analytical and organisational skills and ability to work effectively across teams
Excellent client-facing skills, experienced in building relationships and managing stakeholders
A problem-solving attitude and resilience under pressure
Benefits Competitive salary
Sponsored learning budget
Free private health insurance
Free Spanish, English and French lessons
Relocation package if needed
31 days of annual vacations
Gym discounts and free sports activities
Ticket Restaurant with monthly credit and regular cross-team lunches
Daily fresh fruit and a beautiful office with 360-degree views of Barcelona
Our culture An environment of innovation, accountability, and constructive feedback
A diverse and multicultural team of over 40 different nationalities
Grow your role and build your career with our learning and development opportunities
A collaborative and inclusive culture of sharing and teamwork. Build connections for life
Hybrid working and flexible hours so you can work when and where you feel best
Some testimonials: “The culture and the people at Kantox make me want to recommend Kantox as a place to work. There is a good balance between learning and growing and support from fellow team members. I feel like the people are very welcoming and make Kantox an easy place to feel at home.”
About Kantox Kantox is a leading fintech company developing sophisticated Currency Management Automation software solutions that help companies automate their foreign exchange processes and leverage currencies for growth.
We are a 200-person strong team, split between London and Barcelona. We’ve raised over €30 million and became profitable in 2018. Clients in 75 countries have already exchanged more than USD $18 billion with us.
In October 2022, BNP Paribas signed an agreement for the acquisition of Kantox. Kantox will continue to operate as an independent company, now with the experience and market power of BNP Paribas behind it. The acquisition is subject to regulatory approvals and is expected to be completed in the coming months.
Our Commitment to Diversity, Equity & Inclusion Kantox is deeply committed to diversity, equity and inclusion in our hiring practices and in our experiences as a Kantox employee. We’re proud to be an equal opportunity employer and encourage all applicants regardless of race, religion, or belief (if any), color, nationality, ethnic or national origin, gender, gender identity, pregnancy and maternity, sexual orientation, age, marital and civil partnership status, or disability status.
Seniority level
Associate
Employment type
Full-time
Job function
Industries
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