JOB DESCRIPTION
Job Title
Technical Support Consultant with French (Software, 2nd line)
Job Description
As a Technical Support Consultant, will be responsible for supporting Sleep- Respiratory Care Software activity in UKI & France. On a daily basis you will manage different projects for our business customers regarding software malfunctions and user-experience issues.
Your role:
1. Managing projects for Business customers of Philips
2. Providing answers to customers' requests (2nd line support)
3. Escalate when required to Software development
4. Provides guidance and training to the service organization
5. Shares knowledge with service organization and helps to keep knowledge base up to date.
You're the right fit if:
6. 2- 4 years related experience in technical support or engineer support
7. Experience in working with Software uploaded on medical or production devices - must have
8. Native (or neat native) French & Fluent English
9. Degree in Computer Science, Computer Engineering, or a related field
10. Strong communication and organizational skills with a commercial approach
11. Experience in client-facing roles
12. Technical mindset
13. IT Knowledge & experience in supporting various software
Our benefits:
14. Employment contract
15. Hybrid way of working (3 days per week at office in Lodz)
16. Support in relocation
17. Annual bonus based on performance achieved
18. Private medical care with the option to extend it to family members
19. Benefit System cards
20. Discount for Philips’ products
21. Wide variety of training & learning opportunities
22. Promotion of a healthy lifestyle in the office
23. Employee Assistance Program
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion .
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