Osapiens Madrid, Community of Madrid, Spain
Join or sign in to find your next job
Join to apply for the Customer Operations Manager (m/f/x) role at osapiens
osapiens Madrid, Community of Madrid, Spain
1 week ago Be among the first 25 applicants
Join to apply for the Customer Operations Manager (m/f/x) role at osapiens
Description
As a
Department: Customer Success
Location: Madrid
Description
As a Customer Operations Manager, you will be part of our Post-Sales Organization and play a key role in implementing smart, scalable workflow automations for both internal teams and external clients. You will work cross-functionally to optimize processes — focusing on all customer touchpoints, from initial onboarding to interactions with our Customer Success teams and Support Operations — and contribute directly to driving digital transformation at osapiens.
Key Responsibilities
* Analyze existing processes, enable data-driven decision making, and manage optimization projects, such as automations of operational workflows.
* Own tools within the post-sales organization and identify improvement potentials through collaboration with key stakeholders.
* Lead and coordinate small-scale projects to implement digital solutions.
* Independently implement and configure workflow automations (e.g., using Power Automate or similar tools) and steer other improvement actions with the respective teams.
* Support the development and enhancement of system configurations to improve customer-facing operations.
* Translate business requirements into clear technical specifications and implement them using scripting languages (e.g., JavaScript, Python).
* Contribute to the continuous improvement of our automation strategy within the Customer Success environment to increase efficiency while ensuring the highest levels of customer satisfaction.
Skills, Knowledge And Expertise
* Master’s degree in a technical or technically oriented field (e.g., Business Informatics, Electrical Engineering, Mathematics, or similar).
* Strong affinity for working with data and confidence in data analysis.
* Basic programming skills in JavaScript and/or Python, with a solid understanding of programming logic.
* Self-driven and motivated, with a structured and independent working style.
* Strong technical understanding and interest in digital solutions.
* Experience in project management, ideally in a technical or operational context.
* Familiarity with automation tools (e.g., Power Automate or similar) is a plus.
* Fluency in English; German skills are an advantage.
Benefits
* A purpose-driven mission tackling complex sustainability challenges whilst working alongside global industry pioneers
* Room for creativity through collaborative teamwork and an open communication culture
* Flexibility and team bonding with our hybrid work options.
* Fuel for your growth journey, both personally and professionally
* Sustainable mobility options, promoting eco-friendly commuting solutions
* Fun team events and outings with our global teams
* Inspiring workspaces in Madrid and beyond
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Software Development
Referrals increase your chances of interviewing at osapiens by 2x
Get notified about new Customer Operations Manager jobs in Madrid, Community of Madrid, Spain.
Madrid, Community of Madrid, Spain 3 weeks ago
Madrid, Community of Madrid, Spain 3 weeks ago
Madrid, Community of Madrid, Spain 2 days ago
Tres Cantos, Community of Madrid, Spain 2 weeks ago
Madrid, Community of Madrid, Spain 12 hours ago
Greater Madrid Metropolitan Area 2 days ago
Alcobendas, Community of Madrid, Spain 15 hours ago
TTech_Senior Manager of Customer Operations
Madrid, Community of Madrid, Spain 1 day ago
Customer Service Manager - Medicina Nuclear
Madrid, Community of Madrid, Spain 13 hours ago
Madrid, Community of Madrid, Spain 4 hours ago
Alcobendas, Community of Madrid, Spain 2 weeks ago
Madrid, Community of Madrid, Spain 1 week ago
Customer Service & Claims team lead - Banking Operations (Zinia)
Madrid, Community of Madrid, Spain 2 days ago
Madrid, Community of Madrid, Spain 1 week ago
Madrid, Community of Madrid, Spain 10 hours ago
Madrid, Community of Madrid, Spain 2 months ago
Madrid, Community of Madrid, Spain 1 week ago
Las Rozas de Madrid, Community of Madrid, Spain 2 weeks ago
Madrid, Community of Madrid, Spain 4 weeks ago
Madrid, Community of Madrid, Spain 2 weeks ago
Alcobendas, Community of Madrid, Spain 2 days ago
INTERNSHIP Customer Service & Community Management
Madrid, Community of Madrid, Spain 1 day ago
Madrid, Community of Madrid, Spain 1 week ago
Madrid, Community of Madrid, Spain 2 days ago
RME-WHS Program Manager, High Risk Operations
Madrid, Community of Madrid, Spain 2 weeks ago
Head of Test Facilities (H/F) - COMPUTADORAS, REDES E INGENIERÍA, SA
Madrid, Community of Madrid, Spain 3 weeks ago
Customer Success Manager (Revolut People)
Madrid, Community of Madrid, Spain 6 days ago
Madrid, Community of Madrid, Spain 1 day ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr