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Client:
Axiom Software Solutions Limited
Location:
Job Category:
Other
EU work permit required:
Yes
Job Views:
2
Posted:
25.04.2025
Expiry Date:
09.06.2025
Job Description:
Position: CRM Business Analyst – 5+ Years experience
Employment type: Full time
The customer has provided feedback that CRM to Microsoft Dynamics integration is a must, and candidates must have hands-on experience with Microsoft Dynamics.
1. Excellent business analysis and project management skills coupled with excellent techniques and ideally some methodology.
2. Ability to analyze the structure of the business (integration between Marketing, Sales & Customer Services/Post Sales).
3. BA will perform analytics part.
4. Understanding of Customer Journey & Processes.
5. As-Is/To-Be process mapping.
6. Ability to streamline processes.
7. Align internal and external stakeholders on the benefits of new technology or strategies/requirements/processes.
8. Ability to run workshops and training sessions to ensure that everyone is on board and understands the processes involved.
9. At least 3 to 5 years’ experience of working with a CRM system - ideally with MS Dynamics CE.
10. Ability to discover and implement new requirements into future design.
11. Ability to write complete user stories to illustrate the requirements for new features so that the development team can understand and estimate the work to be done.
12. Ability to support CRM IT PM in planning development and rollout of new CRM features.
13. Ability to support Product Owner in the agile build and management of the CRM backlog.
14. Ability to support the CRM team during the testing phase of each release by writing business scenarios in accordance with the relevant business process and solution design.
15. Ability to capture enhancement requirements from support cases and create user stories that can be added to the CRM backlog.
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