Would you like to work in a global, multicultural, and multilingual team? We are looking for a Voice Platforms Engineer who will provide services to one of our clients in the pharmaceutical sector.
Skills:
* Experience with:
* 2nd and 3rd level support for Voice Services
* MS Teams telephony features and deployments
* Contact Center platforms (Genesys PureCloud or similar)
* Audiocodes SBCs and Telephony Gateways
* PowerShell scripting
* Enterprise Voice solutions in global environments
* Network Architecture and QoS (voice/video)
* Azure Active Directory
* Fluent English
* Basic knowledge of project management and IT lifecycle methodology
* Education: Associate degree with 4+ years of experience, or Bachelor's with 2+, or Master's with 1+, or 4+ years of relevant IT/business experience
Responsibilities:
* Provide 2nd and 3rd level support for global Voice Services and infrastructure
* Administer and maintain Enterprise Voice systems, including MS Teams telephony and Contact Center technologies
* Deploy and manage telephony features in Microsoft Teams environments
* Operate and support Audiocodes SBCs and Telephony Gateways
* Configure and maintain cloud-based Contact Center platforms (e.g., Genesys PureCloud or similar)
* Collaborate with global teams, including local engineers and telecom providers, to implement and support voice solutions across multiple locations
* Utilize PowerShell and other scripting tools to automate tasks and support system operations
* Assist in the design and optimization of network architecture with a focus on QoS for real-time voice and video communications
* Manage integration with Azure Active Directory and related services
* Participate in IT projects to implement and upgrade UC and voice-related technologies
* Maintain regular communication with external vendors and internal stakeholders
* Follow lifecycle methodology and contribute to project planning and documentation
Schedule:
* 08/09h - 17/18h from Monday to Friday (flexible)
* 1 day in the office | 4 days remote
Conditions:
* Salary package based on your profile. We will discuss it during our first call
* Permanent Contract
* Ticket restaurant included during in-office hours
* Flexible Retribution Program (medical insurance, public transport ticket, childcare check)
* Discounts on gym network (Wellhub)
* Learning & Development opportunities
* Friend Referral Program
Our goal is that you are well in every way!
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