Your mission
Hey there and welcome to your new Opportunity with us.
Since you are the superhero our clients need. You know what setup of our solutions will satisfy their needs, therefore, these here are your most important tasks:
Backoffice support
* Develop and review documentation under the supervision of senior technical experts.
* Perform hands-on tests in a workshop environment of the documentation.
* Control the status of open tickets, understand the situation and search if the solution is included in any document. Propose wording and first draft.
* Review training documentation, correct typos and provide fresh feedback to fill gaps to improve it and complete it.
* Modify an update any technical document.
* Review and check rework documentation. Help to improve of summarize.
* Update the knowledge base.
Technical support
* Support remotely to onsite engineers guiding them to find the proper documentation.
* Support remotely to onsite and remote engineers through the messaging platform to retrieve the required information and guide them through the debugging instructions of known issues.
Your profile
All right, all right, so I hope you are now aware of what is up for you. Let's see what background should you have in order to feel comfortable with this role:
* English B2 or higher. (Level will be tested during interview)
* Engineer or technical studies, industrial, electrical, electronic or communications.
* Tidy, organized, willing to learn and able to adapt to the needs of the department.
About us
We are a green tech company with young creative minds.
We are fighting every day to make our mission happen – Clean Power for All!
With 650+GW of clean power presently installed worldwide, we are on the road to success!
Welcome at Sungrow
Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.
Want to know more? Check out what working with us is like!