As a Field Service Engineer you will be responsible for ensuring the optimal performance of our diagnostic instruments at laboratories and medical centers, providing high-quality technical support and coordinating key field activities. Your main responsibilities will be:
Preventive maintenance and installations:
- Organize and execute scheduled instrument installations, maintenance activities, software updates, and technical interventions.
- Plan and coordinate instrument installations, including logistics and LIS connection, in collaboration with sales and customer support teams.
Customer technical support:
- Solve technical issues via phone or on-site.
- Provide training to customers and colleagues.
- Manage complaints and document activities in internal systems.
Coordination of external field service engineers:
- Act as the main contact for the 6 local service organizations in all regions across Spain.
- Provide a planning for the monthly maintenances, installations and dispatch them for urgent reparations.
- Provide tools, training, and technical support.
- Monitor interventions and resolve incidents.
- Document and review their activities in CRM database.
Spare parts and instrument allocation management:
- Maintain optimal stock levels of spare parts and instruments.
- Organize orders, shipments, and physical inventory control.
- Coordinate logistics and allocation of instruments and spare parts for internal and external service partners.
Your Profile
- Degree in Technical Engineering or equivalent.
- Minimum 3 years of experience in laboratory instrumentation installation and maintenance.
- Native or fluent Spanish and good command of English.
- Proficiency in MS Office, Salesforce, and inventory management systems (SAP or similar).
- Autonomous, organized, and customer-oriented.
- High travel flexibility: Up to 70% of your time within Spain and occasionally to other European countries.
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