Why us?
* Remote flexibility, we trust our team and we are goal oriented
* Competitive salary in accordance with candidate experience, alongside our flexible retribution system (restaurant vouchers, transport, etc.) to get the most out of your salary
* Wellness and benefits plan to take care of your physical and mental health, including gympass and access to mental health programs
* Day off on your birthday, we celebrate it with you
* Training budget, company events and team building activities.
* A challenging and creative job in an innovative, constantly growing, fast-moving and owner-managed company with many opportunities for growth
* An open corporate culture with plenty of room for new ideas and impulses
* People. Work with talented, committed and supportive teammates
* International work environment with more than 16 nationalities
* No politics or bureaucracy. Only a great environment for you to achieve your best work
Your profile
* 3-5 years of customer service experience, handling complaints in similar sectors/environments.
* Fluent in English;
German and French are highly valued.
* Patience, empathy, and a unique ability to manage stress.
* Open to change, learn quickly and accordingly in an ever-changing environment.
* The ability to work under pressure and adapt to adverse situations.
* Skilled and eloquent in writing and oral communication skills.
* Strong communication and interpersonal skills.
* Problem-solving - you need to demonstrate a passion for dispute resolution
* Technical aptitude and the ability to pick up new technology quickly.
* Multitask by handling emails and calls at the same time.
* Based in Madrid.
Your mission
* Provide friendly and efficient service to the worldwide Spotahome community.
* Be the first point of contact to handle and resolve customer complaints.
* Address emails and phone calls from users that are not having a good experience and need assistance, including urgent situations, in a professional manner.
* Compose thoughtful and accurate messages or customize prepared responses to customer emails.
* Research information and troubleshoot problems using available resources.
* Arbitrate in situations between users and provide solutions according to our policies and procedures.
* Proactively and independently work to meet targets and goals.
* Communicate customers’ feedback and suggestions to other departments in order to make corrections and provide the best possible customer service.
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