Responsibilities
Together with the General Manager, the Receptionist will be responsible for carrying out all daily front desk operations to ensure a safe, welcoming, and efficient environment for our guests. This role requires coordination, administrative skills, and a customer-oriented approach.
The Receptionist executes the implemented processes so that all guests receive the best possible service. They operate from the reception area, remaining available and with a friendly smile to meet the needs of guests.
aparto offers a warm, welcoming, and exciting place to live. The Receptionist should enjoy hosting and delivering a great guest experience.
- Carry out daily operations: check-in, check-out, phone assistance, email and WhatsApp management, Mews, LiveChat, among others.
- Provide customer service and resolve any conflicts that may arise, ensuring the best possible experience in coordination with the cleaning and maintenance departments.
- Answer incoming calls and follow up on potential B2C sales.
- Manage parcel deliveries.
- Handle general communications via Mews.
- Support marketing follow-up through booking platforms and aparto’s website together with the General Manager.
- Provide prospective guest with useful information about the local area.
- Ensure a warm and welcoming environment for guest
- Respond to residents’ questions and maintenance issues throughout the stay.
- Follow up on complaints together with the General Manager.
- Assist in training new receptionists.
- Collaborate in internal data audits.
- Manage stationery orders.
- Participate in executing events coordinated by the Sales & Marketing Manager, along with the General Manager.
- Ensure health and safety requirements are met in the workplace.
- Use TrustYou to encourage and participate in continuous NPS improvement, executing action plans defined by the General Manager.
- Participate and coordinate check-out inventories.
Qualifications
Minimum Requirements include:
- Weekly planning of arrivals and departures.
- Daily monitoring of the Mews system.
- Preparation of check-in cards and rooms.
- Check-out process.
- Control of bookings and cancellations in both internal and external systems.
- Occupancy reports for housekeeping and maintenance team planning.
- Follow-up and support for B2C bookings on the website and external platforms.
- Administrative management.
- Customer service via emails, calls, and messages on different platforms, including LiveChat.
- Collection of B2B booking data.
- Participate in organizing and executing events.
- Provide information about the residence.
- Provide tourist information.
- Receive and handle mail and packages.
- Control visitor registration.
- Report and address security incidents.
- Daily review of facilities and coordination with cleaning or maintenance teams as needed.
What We Are Looking For:
- Essential Experience in Hotel Reception or similar roles.
- Must be people-oriented and possess a strong vocation for customer service.
- Service and quality oriented.
- A resourceful person with administrative management skills.
- Languages: Spanish, English, and French. Catalan and additional languages will be highly valued.
- Knowledge of the Mews PMS system is highly valued but not essential.
What We Offer:
- Stable job in a dynamic and growing company.
- Permanent contract
- Monday to Sunday schedule with rotating morning and afternoon shifts. (No night shifts).
- Annual Salary: €25,000
Job Type: Full-time
Work Location: Hybrid remote in 08950 Esplugues de Llobregat, Barcelona provincia