Head of Professional Services EPM (FP&A Transformation)
Must be based in Barcelona full time - open to relocation and English speakers.
What is the role?
The Senior Head of Professional Services EPM Consulting will play a critical leadership role in scaling and maturing our services organisation as we continue rapid growth in the EPM market. This leader will oversee three core functions:
This is a strategic, operationally focused role that ensures customers go live successfully, realise value quickly, and receive exceptional ongoing support—all while building scalable processes, driving strong utilisation, and fostering a high‑performance services culture.
What will I be doing?
Implementation Excellence
* Own the end‑to‑end delivery strategy for customer implementations across multiple regions.
* Ensure complex, multi‑workstream projects are delivered on schedule, within scope, and with strong customer satisfaction.
* Define, standardise, and continuously improve delivery methodology, project governance, and quality assurance.
* Introduce scalable tooling, templates, and repeatable processes suitable for a rapidly growing business.
* Collaborate with Product, Engineering, and Customer Success to embed best practices and customer insights into the broader organisation.
Customer Support Leadership
* Lead and scale a high‑performing support organisation capable of supporting enterprise clients with demanding requirements.
* Define SLAs, KPIs, escalation models, and operational performance standards.
* Improve response and resolution times while ensuring a consistently positive customer experience.
* Build structured cross‑functional feedback loops for product improvements, bug resolution, and feature enhancements.
Partner Enablement
* Design and evolve a comprehensive partner onboarding and certification framework.
* Develop scalable training materials, documentation, and playbooks that enable partners to deliver independently at high quality.
* Provide ongoing enablement, governance, and monitoring of partner‑led projects to ensure delivery consistency.
* Build a robust ecosystem of trusted partners capable of supporting customer growth worldwide.
Team Leadership & Operational Rigor
* Lead, coach, and develop a team of managers, consultants, and support specialists across multiple project streams.
* Establish clear performance and utilisation metrics across delivery and support teams.
* Build forecasting, resource planning, and capacity models that support predictable project execution and profitable services revenue.
* Drive operational excellence through continuous improvement initiatives and disciplined execution.
What We’re Looking For?
* 10+ years of professional experience delivering or overseeing EPM/ CPM software projects
* 5+ years leading and scaling large professional services, consulting, or operations teams.
* Strong consulting background (Big 4 or top tier consulting firm experience) with experience managing complex transformation programmes.
* Deep experience with EPM/FP&A platforms (e.g., Anaplan, Workday Adaptive Planning, Pigment, Planful, Jedox, BOARD, etc.).
* Demonstrated success working with senior Finance stakeholders, particularly within the Office of the CFO.
* Experience operating in high‑growth SaaS or scale‑up environments.
* Strong operational mindset with an ability to design, refine, and scale processes.
* Proven ability to drive utilisation, delivery efficiency, and services profitability without compromising quality.
* Excellent communication skills and confidence interacting with C‑suite stakeholders.
* Strong cross‑functional leadership and influence across Product, Engineering, Sales, and Customer Success.
* Ability to thrive in fast‑paced, ambiguous environments where structure must be created, not inherited.
What Success Looks Like
* Faster, more predictable time‑to‑value for new customers.
* High implementation CSAT and consistent on‑time delivery performance.
* Scalable support operations with reliable SLAs and measurable improvements.
* A strong partner ecosystem delivering high‑quality implementations independently.
* Clear operational dashboards, improved utilisation, and sustained delivery excellence
How to apply?
Please contact Geoff Coleman via Geoff@systemsaccountants.com today.
Who we are?
SA is a leading global Finance Systems, Analytics and Transformation recruitment company. We provide permanent & contractor recruitment solutions to enable clients to implement, support, develop & optimise Finance, CPM, ERP and Analytics systems. We can source and vet finance systems professionals on a global basis. Unlike typical search & selection firms, our consultants are internationally mobile, which ensures that our clients and candidates receive a tailored ‘in-person’ service with added market insight.