đź‘‹ Hi there!
At Flipflow, we’re looking for an International Enterprise Account Manager to join our core Customer Success team and own the relationship, growth, and long-term success of some of our most strategic customers.
This is not a traditional Customer Success role focused only on support or churn prevention.
It sits at the intersection between Customer Success and Key Account Management.
You will be responsible for strategic account ownership, driving customer engagement and satisfaction, operational effectiveness, renewals, expansion, ARR growth and Net Revenue Retention, while acting as a trusted partner for enterprise and high-profile clients.
You will work closely with the CCO, Head of Sales, Product, Data and Engineering teams, playing a key role in how Flipflow scales its enterprise customer base internationally.
🌍 About Flipflow & Our Mission
Flipflow is a Retail Market Intelligence & Digital Shelf Analytics SaaS platform and Copilot, currently scaling internationally after strong growth in Spain and Latin America.
Since our launch in 2022, our mission has been clear:
To give brands, manufacturers and retailers a real-time, reliable and actionable cockpit and AI copilot to understand their products, competitors and markets — enabling better business decisions.
Retail is undergoing one of the biggest transformations in its history.
Global markets, tougher competition and shrinking margins make data-driven execution essential.
At Flipflow, we believe real-time competitive intelligence is no longer optional.
And we mean true intelligence — not just data.
đź“Š = đź’°
🎯 Your Challenge & Impact
We already work with mid-market, enterprise and publicly listed companies across FMCG, Beauty, Fashion, Consumer Electronics and other verticals.
As an International Enterprise Account Manager, your mission is to own, care for, grow and expand a portfolio of strategic accounts, ensuring long-term success for both the customer and Flipflow.
You will be a key driver of customer satisfaction and ARR growth beyond new sales, contributing directly to retention, expansion and Net Revenue Retention (NRR).
🧑🏻‍💻 What Will You Do?
* Own and manage strategic enterprise accounts, building long-term, trust-based relationships with senior and C-level stakeholders.
* Coordinate and execute onboardings and advanced trainings, aligning technical requirements (integrations, data feeds, markets, retailers, etc.) with Data and Engineering teams.
* Deeply understand each customer’s business model, objectives and KPIs, translating them into measurable value using flipflow’s analytics and intelligence suite.
* Proactively identify upsell, cross-sell and expansion opportunities, working closely with Sales to grow ARR and NRR, while building targeted internal playbooks to scale these efforts.
* Act as the strategic voice of the customer internally, collaborating with Product, Data and Engineering to influence roadmap priorities and improvements.
* Monitor and own key account and portfolio KPIs, making data-driven decisions and contributing to the evolution of our CS / AM methodology alongside the CCO and CEO.
* Manage renewals and contract discussions, ensuring alignment between delivered value, usage and commercial terms.
👤 Your Profile
* At least 2 years of proven experience in Account Management, Key Account Management, Customer Success, Account Executive, or Strategic Consulting, ideally in B2B SaaS or data-driven environments.
* Required: C1 level English proficiency
* Second fluent language highly valued: Spanish, French, German or Italian.
* Comfortable leading high-level conversations with enterprise and senior stakeholders.
* Strong analytical and structured mindset, comfortable working with KPIs, data and prioritization.
* Solid understanding of CRM tools (Hubspot, Salesforce, Pipedrive or similar) and the customer lifecycle, from onboarding to renewal and expansion.
🎓 Education
* Bachelor’s or Master’s degree in Business Administration, Economics, Data, International Business or similar fields.
🧠Core Competencies
At Flipflow, we believe how you work matters as much as what you achieve.
We’re looking for someone with:
* âś… Strong ownership mentality and accountability for results
* âś… Ability to build and implement processes that enhance efficiency
* âś… Excellent communication and stakeholder management skills
* âś… Comfort operating in ambiguity and fast-evolving environments
* âś… Ambition to grow into a senior, high-impact role within flipflow
đź’Ą What We Offer
* đź’¶ Compensation: Competitive market-based base salary + 30% variable compensation based on performance goals.
* 🚀 Professional growth: An ambitious project with real opportunities for skills development and career progression.
* đź’Ş Flipflow culture: We work to high standards, with frequent feedback and genuine teamwork.
* ⌚ Flexibility: 2 optional remote-working days + 3 on-site days.
* 🏖️ Offices: Located at La Marina de Valencia, within the Angels Capital ecosystem.
If you want to own strategic accounts, drive real revenue impact and grow with a high-ambition SaaS company, we’d love to meet you.
Apply 👉🏻 https://forms.gle/MoznbEa2WKa7bhqx8