We are looking for a proactive and customer-focused Helpdesk Technician with fluency in
Greek
to join our Help Desk team. The successful candidate will handle technical support requests, ensure timely resolutions, and collaborate with agents across Europe. Fluency in English or Spanish is an advantage.The Helpdesk Technician is responsible for providing exceptional technical support to our agents in Europe. This role focuses on troubleshooting basic IT issues, offering web support, and delivering high-quality assistance over the phone. The position requires fluency in Greek and strong communication skills to maintain the company’s high service standards. You will work closely with internal teams to ensure seamless problem resolution while escalating complex issues when needed.Key Aspects of the Role:
Balancing technical troubleshooting with a customer-centric approach.Addressing and resolving user inquiries efficiently.Upholding quality and professionalism in all interactions.Responsibilities:
Technical Assistance:
Provide Level 1 IT support to users in Greek via phone, email, and chat.Troubleshoot basic hardware, software, and connectivity issues.Assist users with common technical challenges, ensuring timely resolutions.Web Support:
Address inquiries related to web tools and platforms.Guide users in navigating and resolving basic web-related issues.Quality Customer Service:
Deliver exceptional customer service while maintaining professionalism and empathy.Ensure all interactions meet company quality standards and drive user satisfaction.Qualifications:
Fluency in
Greek
(written and spoken) is required.Basic proficiency in English or Spanish is an advantage.Previous experience in helpdesk, IT support, or customer service roles is preferred.Basic understanding of IT systems, including browsers, email clients, and web tools.Familiarity with ticketing systems (e.G., Zendesk) is desirable but not mandatory.Soft Skills:
Strong verbal and written communication skills.Ability to manage multiple tasks and work efficiently under pressure.A proactive and problem-solving mindset, with a focus on user satisfaction.If you are passionate about helping users and solving technical issues, and you meet the qualifications above, we invite you to apply and become a key part of our team.