Service Manager – Service Transformation (Key Client)
Are you ready to take on a strategic role for one of our key clients?
We are looking for a Service Manager to lead a high-impact transformation, guiding the evolution of services from Time & Material (T&M) to managed services and fixed-price projects. This is a unique opportunity to combine strategic vision, client leadership, and operational excellence, while driving value and innovation for a major client in a highly international environment.
What you’ll do
Build strong and lasting relationships as a trusted partner for a key client.
️ Design, implement, and optimize managed services and fixed-price project models.
Define, monitor, and enforce SLAs, KPIs, and performance metrics to ensure top-quality delivery.
Proactively manage risks and dependencies, anticipating challenges before they impact the business.
Oversee invoicing, cost control, and contract management, ensuring transparency and financial health of the engagement.
Identify opportunities to add value through upselling and cross-selling.
Lead and coordinate multidisciplinary teams, fostering collaboration across stakeholders.
Provide progress reports and strategic insights to clients and internal leadership.
What you bring
Proven experience in Service Management, ideally driving transitions from T&M to managed services.
Strong commercial acumen and negotiation skills in international corporate environments.
Solid knowledge of IT/OT technologies and service delivery models.
Experience managing SLAs, KPIs, risks, and complex projects .
Ability to lead teams and influence multiple stakeholders effectively.
Fluent in English and Spanish (C1), comfortable in multicultural environments.
Results-driven, proactive mindset with high adaptability.
Nice to have:
Background in digital transformation or large-scale projects.
Familiarity with project management and reporting tools ( PowerBI, SAP, etc. ).
Hands-on understanding of automation and service innovation .
This role is about transforming how we deliver value for a key client. If you’re passionate about innovation, risk control, and building long-term partnerships, we want to meet you!
Why you’ll love working with us
1.200€ individual training budget for events, books, courses, certifications, etc.
Monthly team follow-ups for continuous feedback .
Teleworking and flexible working hours.
Private medical insurance fully covered.
Flexible remuneration (restaurant tickets, transport, childcare).
Andjoy (Gymforless) & employee discounts (Club Capitole).
Team buildings every 2 months, including summer party and Christmas dinner .
Sponsored football team & active technological communities to share knowledge.
Discover our culture: Capitole Consulting
See what people are saying about us: Glassdoor
Don’t hesitate to send us your profile — we are looking forward to meeting you!
El empleado/a se adherirá a las políticas de seguridad de la información:
* Tendrá acceso a la información confidencial relativa a Capitole y al proyecto en el que trabaja.
* Tendrá que cumplir las políticas de seguridad y las políticas internas de la empresa y cliente.
* Tendrá que firmar un NDA.