Technical Support Business Analyst
Perfil buscado (Hombre/Mujer)
The Tech Support Business Analyst will provide hands-on development and configuration skills with the Sofico Miles system or similar ones such as Renthub, B1 rental, Goom Rent, Webcar rent, GS base, FleetMaster, Geotab, etc. Support to Multiple European Countries.
1. Triage incidents and defects
2. Solve incidents and fix defects
3. System changes - Small to Medium, consulting on Large
Become a EU expert for configuration and functional capabilities of Sofico Miles or similar software (Renthub, B1 rental, Goom Rent, Webcar rent, GS base, FleetMaster, Geotab, etc), including:
1. Formula writing
2. Scheduling workflow
3. Functional configuration
4. Log interpretation
5. User administration
6. Data query, extraction and upload
7. Reporting
Provide 2nd level application support for functional and technical questions. Seek to ensure and maintain system standardisation across all countries. Engage with IT vendor to prioritise and follow up incidents and change requests through to timely resolution. Continuously improve upon the business experience and identify solutions to improve efficiencies.
Multinational Automotive Sector Technical Analyst
The Technical Support Business Analyst should have the following skills:
1. Excellent influencing skills coupled with ability to manage internal and external relationships and stakeholders
2. Strong understanding of integration technologies
3. Technical skills in areas such as:
1. SQL / database
2. Reporting
4. Can write and review detailed technical solution designs
5. Excellent understanding of integration best practices
6. Very strong problem solving and root cause analysis skills
7. Demonstrate strong ownership of task at hand and ability to see it through from issue identification to resolution
8. Demonstrated ability to work in an agile, fast-paced environment
9. Ability to work independently, with minimal direction
10. Must be fluent in English
Desirable: First-hand experience in application management would be considered an asset. Fleet Management System experience - Miles (Sofico) or similar ones: Renthub, B1 rental, Goom Rent, Webcar rent, GS base, FleetMaster, Geotab, etc. Fleet or financial services industry experience. Postfix (RPN) stack-oriented language skills. Jasper reports. Knowledge of French, Italian, German, Spanish is a significant advantage.
Multinational Company (Automotive Sector)
Interesting professional opportunity
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