About Viking Assistance Group & Viking Travel Care\nViking Assistance Group is a leading provider of roadside and travel assistance services across the Nordics and internationally. Through Viking Travel Care, we deliver 24/7/365 integral medical and travel assistance for travellers, employees abroad, and expatriates worldwide.
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To support our growth and strengthen clinical quality, patient safety, and medical governance, Viking Travel Care is introducing the role of\nOffice Doctor\nwithin our international medical operations.
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Role Purpose\nThe\nOffice Doctor\nis a licensed physician working in a structured medical advisory and triage capacity. The role supports safe, efficient, and high‑quality medical assistance services by focusing on early medical assessment, clinical triage, medical guidance, and quality assurance.
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The Office Doctor works closely with Contact Doctors, Medical Assistance Coordinators (MACs/Registered Nurses), ICU Advisors, and operational teams.
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Key Responsibilities\nMedical Triage & Advisory
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- Perform structured medical triage of incoming medical inquiries.
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- Assess symptoms, severity, urgency, and recommended level of care.
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- Provide medical advice in line with established standard operating procedures.
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- Support Assistance Coordinators and Medical Assistance Coordinators with medical interpretation and case‑related questions.
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- Assist Supervisors with case triage.
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- Take medical responsibility for own cases when required.
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\nCommunication & Coordination\n
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- Communicate directly with patients, relatives, clinics, and hospitals when medically relevant.
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- Clarify and translate medical information to support case progression.
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- Provide guidance on navigating the Spanish healthcare system.
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\nEscalation & Clinical Governance\n
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- Identify and escalate complex, unclear, or high‑risk cases to Contact Doctors or ICU Advisors.
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- Contribute to patient safety through early identification of clinical risk.
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- Support documentation review, medical audits, and quality‑improvement initiatives.
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\nMedical Quality & Operational Development\n
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- Contribute to development of standard operating procedures, updates, and clinical governance activities.
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- Assist in the training and onboarding of medical and operational staff.
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- Support continuous improvement of medical assistance workflows.
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\nClinical Responsibility Framework\nThe Office Doctor both works in an advisory capacity and takes on own medical cases when needed. The Office Doctor:\n
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- Operates within the established Viking Travel Care medical governance structure.
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- Depending on employment type, works under own medical-legal responsibility, or the responsibility of Medical Director or a Contact Doctor assigned to a case.
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\nQualifications\n
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- Licensed physician with a valid EU medical license.
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- Clinical experience in general practice, emergency medicine, internal medicine, or similar.
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- Strong clinical assessment and triage skills.
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- Excellent communication skills in English (written and spoken).
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- Fluency in Norwegian, Swedish, Finnish, or Danish is an advantage
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- Spanish language skills are an advantage but not mandatory.
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- Experience in assistance medicine, telemedicine, or insurance medicine is beneficial but not required.
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- Clean criminal record.
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\nPersonal Qualities\nWe Are Looking For Physicians Who Are\n
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- Structured, clinically sound, and decisive.
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- Calm and efficient in evaluating medical situations.
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- Professional, collaborative, and team‑oriented.
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- Comfortable in a dynamic, international work environment.
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- Responsible, self‑reliant, and committed to high clinical quality.
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- Motivated to contribute to the field of assistance medicine.
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\nWhat We Offer
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- A key role within an international medical assistance organization.
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- Comprehensive onboarding and training in assistance medicine.
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- Supportive and experienced medical team environment.
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- Opportunities to contribute to clinical governance and quality development.
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- Modern office facilities in Torrevieja and Fuengirola.
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- Positive, professional working atmosphere.
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- Competitive salary based on experience and qualifications.
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- Employment under Spanish regulations.
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\nWorkplace & Working Hours\n
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- Work location: Our office in Torrevieja or Fuengirola, Spain.
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- Day and evening shifts within a 24/7/365 operational structure.
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- Flexibility may be required