Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Barcelona’s Passeig de Gràcia, surrounded by iconic modernist architecture and the artistic legacy of Gaudí. The hotel features 120 rooms, 28 of which are suites designed by Patricia Urquiola, exceptional gastronomic concepts including a 2-Michelin-star restaurant, a refined cocktail bar, the Mimosa garden, and a rooftop terrace with panoramic views. The Spa offers 8 treatment rooms, an indoor pool and a gym.
About The Job
Based at Mandarin Oriental, Barcelona and reporting to the Director of Food & Beverage, the Food & Beverage Operations Manager is responsible for ensuring the highest levels of luxury service across all F&B outlets while maintaining operational excellence, optimising financial performance, and fostering a culture of teamwork and continual improvement. This role oversees the day-to-day operation of restaurants, bar, in-room dining, banqueting, minibar, and all supporting areas.
As Food & Beverage Operations Manager, you will be responsible for:
Operational Excellence
* Ensuring that all F&B outlets operate according to Mandarin Oriental’s legendary service standards.
* Maintaining a strong presence during service to support colleagues and engage with guests.
* Overseeing restaurant, bar, in-room dining, banqueting and minibar operations.
* Ensuring strict compliance with hygiene, sanitation, HACCP and safety regulations.
* Coordinating interdepartmental communication with Culinary, Rooms, Engineering and Finance.
Team Leadership & Development
* Leading, motivating and inspiring a multicultural team.
* Conducting performance evaluations and ensuring development plans are in place.
* Monitoring staffing levels based on forecasts and business needs.
* Championing Mandarin Oriental’s culture, values and colleague engagement.
Financial Responsibilities
* Monitoring financial KPIs including revenue, cost of sales, labour cost and profitability.
* Supporting annual budget preparation and monthly forecasting.
* Implementing cost control strategies without compromising guest experience.
* Overseeing purchasing, inventory control and waste management.
Guest Experience
* Ensuring guest expectations are not only met but exceeded in all outlets.
* Managing complex guest feedback and ensuring appropriate recovery actions.
* Conducting regular quality audits and service observations.
* Collaborating with the Executive Chef and Sommelier to refine menus and beverage selections.
Outlet-Specific Oversight
* Restaurant: Ensuring flawless service execution and effective table management.
* Bar: Guaranteeing beverage consistency, cocktail techniques and product quality.
* In-Room Dining: Overseeing tray setup, delivery standards and minibar procedures.
* Banqueting & Events: Coordinating event execution following BEOs and client expectations.
Qualifications & Experience
* Strong interpersonal, leadership and problem-solving abilities.
* High responsibility, organisation and reliability.
* Ability to perform under pressure in a fast-paced luxury environment.
* Ability to work cohesively with multicultural teams.
* Strong customer-service mindset with professional behaviour.
* Minimum 3–5 years of management experience in luxury F&B operations.
* Experience in a 5-star or luxury hospitality environment.
* Fluency in English and Spanish; Catalan and additional languages are a plus.
* Solid financial acumen and ability to interpret operational reports.
Our commitment to you
Learning & Development. Tailored programmes to support your continuous growth.
MOstay. Complimentary stays and special colleague rates worldwide.
Health & Colleague Wellness. A variety of benefits and wellness initiatives supporting work-life balance.
Benefits
* Access to a canteen with weekly-rotating menus.
* Learning platform with personalised training plans.
* Uniform cleaning and pressing service.
* Young, fun and multicultural work environment.
* Complimentary stays and special colleague rates.
* Coffee corner available all day.
* Electric kick scooter & bike parking.
* Staff parties and team-building events throughout the year.
* Internal growth and career opportunities within the Group.
* Weekly physiotherapy sessions.
* Birthday day off.
Mandarin Oriental is an equal opportunity employer. We value the uniqueness of each individual, embracing diverse perspectives, cultures, lifestyles and personal circumstances. Our commitment lies in providing equal opportunities and maintaining a productive, inclusive and discrimination-free work environment.
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