- *Job Purpose**
\nManage and orchestrate the post-booking flows and digital touchpoints across all direct customer channels, within the scope of the e-commerce and digital customer experience strategy, in alignment with business stakeholders, product vision, technological feasibility and customer feedback, in order to maximise revenue, minimise operational costs and enhance digital self-service and satisfaction in the post-booking phase.\n
- *Main Accountabilities**
- Ensure product development is strategically aligned, commercially relevant, and prioritised based on customer and business value.
- Ensure product development meets user needs, market expectations, and business objectives.
- Deliver focused, achievable plans that balance commercial goals, customer benefit, and development capacity.
- Ensure structured, efficient, and trackable product delivery cycles.
- Avoid misalignment and delays by securing crossteam commitment and operational integration.
- Generate evidence-based insights that shape product decisions and drive continuous improvement.
- Ensure the usability and clarity of post-booking flows meet customer expectations and business standards.
- Maintain product relevance and responsiveness in a dynamic commercial and technological environment.
- Facilitate seamless handover and efficient implementation by development teams.
- Optimise development workflows and resource allocation while maintaining delivery standards.
- Maintain momentum, ensure quality and support teams in overcoming blockers.
- Identify friction points and opportunities to improve engagement, usability and performance.
- Align product iterations with real user needs and expectations.
- Ensure coherent strategies and efficient cross-team delivery on commercial and operational goals.
- Maintain transparency, alignment and support from the wider organisation.
- Ensure balanced, realistic and value-driven planning.
- Keep the product competitive and responsive to digital innovations and industry shifts.
- Ensure the Vueling post-booking experience remains distinctive and strategically ahead.
- Enable data-driven performance tracking and strategic evaluation.
- Identify optimisations and enhance revenue, experience and efficiency.
- Continuously evolve product quality and feature value.
- Ensure long-term relevance, adoption and commercial contribution.
- Optimise self-service capabilities, reduce contact centre dependency, and generate ancillary revenue.
- Identify service gaps, reduce dissatisfaction, and proactively enhance customer experience.
- Drive digital-first adoption, reduce operational expenses and increase efficiency.
- Make the department managed a better place to work.
- Fulfill the mission of the job if it is in the employee´s hand.
- *Main Responsibilities - Tasks**
- Develop and communicate the product vision, strategy and roadmap, aligning goals and insights with business leaders and stakeholders.
- Collaborate with stakeholders to define product features, functionality, and positioning.
- Create and maintain the product roadmap, prioritising features and enhancements with cross-functional input.
- Break down the roadmap into actionable and measurable product releases and sprints.
- Collaborate with cross-functional teams to align on product priorities and ensure timely execution.
- Facilitate user research, gather feedback and analyse data to identify user needs and pain points.
- Collaborate with UX/UI designers to create intuitive, user-centric digital product experiences.
- Continuously refine and iterate product requirements based on feedback and insights.
- Work closely with Tech Leads and Product Owners to translate business requirements into technical specifications.
- Coordinate and prioritise development efforts, ensuring timely and high-quality product delivery.
- Conduct product reviews, provide feedback, and resolve development challenges.
- Monitor adoption and usage analytics of post-booking products and features.
- Gather customer feedback and translate insights into actionable improvements.
- Collaborate with internal stakeholders including executives, sales, marketing and customer support.
- Communicate product updates, progress and milestones to stakeholders at different levels.
- Manage expectations and negotiate priorities across business needs, capacity constraints and market changes.
- Stay informed of market trends, competitor strategies and emerging technologies.
- Monitor competitors' products and identify opportunities for differentiation and innovation.
- Define KPIs to assess product success and impact.
- Analyse performance metrics, customer feedback and market data.
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