About UsHBX Group is the world's leading technological partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard-to-reach high-value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course, we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality.
Job SummaryResponsible for driving the creation and activation of new travel agencies and users on the Bedsonline platform, ensuring high-quality onboarding and training before transitioning them to long-term account management. The role also focuses on promoting the platform through consistent client engagement to meet interaction targets, while supporting digital transformation by encouraging early adoption of self-service tools and solutions.
Key ResponsibilitiesTo acquire and activate new travel agencies using a mix of digital programmes and targeted phone/video calls and webinarsManaging a large influx of e-registration leads via Salesforce (creation and conversion)Complete a certain number of interactions and generated tasks per week with new clients to train and activate them on BedsonlineAssist clients in becoming self-sufficient on our operating systems and processesUpdate sales interactions using the Salesforce CRM system (calls, tasks, opportunities)
REQUIREMENTSGenuinely interested in the travel industry and driven to improve processesStrong communication skills - high degree of interpersonal skills and ability to interact and influence a range of different personality types.Driven by results - self-motivated and a "team player", resourceful and creative with a strong customer service streakAble to self-organise and happily handle high volumes of enquiriesCandidate should ideally possess a Diploma or Professional Degree (but is not a must) or an intermediate sales track recordBasic knowledge of sales management in a hospitality set up preferredMin. 1 year experience in the travel industry highly preferredFluent English (required) & market/region language (essential)Computer literate (especially with Microsoft Excel) and understanding of some technical solutions used by sales companies (specifically Salesforce & Tableau)
At HBX Group, we believe that diversity drives innovation and makes travel a force for good.We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.