Application Specialist
As the Application Specialist, you would be responsible for the development, analysis, and maintenance of Technologies & Applications to support the Global Member Services team, Senior Leadership Team, and other key business stakeholders. You will be part of the TAP (Technology & Product) team and will partner on projects with Analysts, Project Managers, Product Managers, and technology team members in other departments. The role reports to the TAP leadership team to determine daily, weekly, monthly, and yearly priorities for addressing the organization’s growing Technologies & Applications needs.
Responsibilities
Research and deliver new toolsets to leverage in conjunction with current and future initiatives.
Support the development of project plans to implement system changes that increase efficiency and optimize costs.
Manage and maintain Technology & Application KPIs (Key Performance Indicators) for daily, weekly, monthly, quarterly, and yearly reports and feature changes.
Reiterate, develop, and maintain weekly and monthly updates for Senior Leadership and Leadership Teams.
Partner with Workforce Management and BI (Business Intelligence) teams.
Manage and maintain partner relations between key technology solutions.
Work within Jira and Asana to maintain visibility and accountability.
Required Skills
2+ years of experience with API (Application Program Interface) and cloud‑based technologies & toolsets.
Experience with project management tools such as Atlassian Confluence, Jira, and Microsoft Office Visio Charts.
Experience with Genesys Cloud architecture.
Experience with Zendesk.
Ability to meet deadlines and complete projects in a timely manner.
Good follow‑through on projects.
Requirements
Bilingual in English (75‑80% spoken).
Resume in English.
Availability to work in Pacific Standard Time.
Education
Bachelor’s degree (required).
Experience
Experience with API: 2+ years (required).
Experience with project management tools: 1 year (required).
Experience with Genesys Cloud architecture: 1 year (required).
Experience with Zendesk: 1 year (required).
Experience with call center CRM: 2 years (required).
Language
English 75‑80% (required).
Other Details
Salary: $249,000.00 – $282,200.00 per month.
Remote (work from home).
Use own equipment.
Offer: $1,500 – $1,700 USD monthly.
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