Omega CRM Consulting is looking for an AI & Automation Business Analyst that would like to collaborate with one of the top global pharmaceutical companies.
The AI & Automation Business Analyst supports the identification, qualification, design, and delivery of AI and automation initiatives in Human Pharma Services. The service focuses on business analysis, process improvement, stakeholder alignment, and practical understanding of digital solutions. This service connects business teams, champions, the delivery squad, and IT partners, ensuring that use cases are well-defined, feasible, and ready for implementation. It also strengthens internal ways of working and supports the structured growth of the squad and the AI & Automation Champions Community.
Business Analysis for AI & Automation Responsibilities
- Identify and structure AI and automation opportunities with stakeholders.
- Translate needs into clear requirements, user stories, and process documentation.
- Support qualification and prioritization based on value, feasibility, and scalability.
- Clarify ambiguous requests and turn ideas into actionable use cases.
Process Discovery & Optimization Responsibilities
- Analyse workflows, pain points, and dependencies.
- Define “as-is” and “to-be” processes, ensuring simplification before automation.
- Document business rules, exceptions, and operational impacts.
Internal Ways of Working (Squad, IAS / IAD) Responsibilities
- Support definition and improvement of delivery processes across the squad.
- Help structure the flow from intake to delivery and support.
- Clarify roles, responsibilities, and collaboration models.
- Ensure consistent tracking, documentation, and visibility of use cases.
Delivery Support & Translation Responsibilities
- Translate business needs into clear inputs for technical teams.
- Support backlog management, user story refinement, and testing preparation.
- Align scope, risks, dependencies, and data requirements.
- Act as a bridge between business and technical stakeholders.
Support to Champions Community Responsibilities
- Help shape ideas into structured, valuable opportunities.
- Guide feasibility, scalability, and prioritization.
- Improve communication and alignment between champions and the squad.
- Support adoption by clarifying scope, value, and rollout needs.
Documentation, Governance & Adoption Responsibilities
- Produce structured documentation (requirements, process maps, testing scenarios).
- Ensure consistent governance and transparency.
- Support validation, UAT, and adoption planning (training, communication, readiness).
- Reinforce responsible and scalable use of AI and automation.
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Required Competencies
Business Analysis & Delivery
- Strong expertise in requirements gathering, process mapping, and stakeholder management.
- Ability to move from ambiguous ideas to structured, delivery-ready inputs.
- Experience in digital, AI, automation, or low-code environments.
- Familiarity with Agile methodologies, backlog management, and tools such as Jira.
AI & Automation Understanding
- Knowledge of AI and automation use cases and their applicability.
- Familiarity with platforms like Power Platform, RPA, or Copilot Studio is a plus.
- Ability to collaborate with technical teams (data, APIs, integrations).
- Understanding of governance and regulated environments.
Ways of Working
- Structured, proactive, and delivery-oriented mindset.
- Comfortable working in evolving environments.
- Strong ownership and ability to drive clarity and alignment.
Soft Skills
- Clear communication across business and technical audiences.
- Strong stakeholder management and facilitation.
- Ability to challenge constructively and simplify complexity.
- Collaborative, pragmatic, and solution-focused approach.
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Service Profile
We are looking for a practical, hands-on Business Analyst with a strong delivery focus—not a purely theoretical profile.
The ideal candidate can
- Bring structure and clarity to complex or undefined situations.
- Improve processes and ways of working.
- Work closely with stakeholders and delivery teams.
- Support both operational delivery and long-term scalability.
- Experience in AI, automation, or digital transformation environments is highly valuable, especially when combined with strong execution skills and a pragmatic mindset.
What do We offer
- Permanent contract.
- Flexible Schedule. We make it easy. Balance your professional and personal life.
- Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
- Home Office.
- Flexible retribution (public transport ticket, Ticket restaurant, …).
- Health insurance.
- OMEGA in action. Our commitment to a better society is not just an intention.
About us Omega CRM, a Merkle Company, is a general digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.