Software Development Engineer, Customer Experience and Business Trends
Are you customer-obsessed, data oriented, and confident in proposing opportunities to improve our customers’ experience across different Amazon businesses? Customer Experience and Business Trends (CXBT) is looking for a scale-focused and customer-obsessed Software Development Engineer.
As an SDE, you will be part of a team that adds new capabilities to our customers through core engineering and AI/ML methodologies. The solutions heavily leverage technology to challenge conventional wisdom with hard data. Our SDEs solve complex problems and get to see the impact of their work first-hand.
In this role you will have the opportunity to exercise your creativity and explore ideas to simulate and quantify any aspect of the customer experience.
Responsibilities
* Design, develop, and maintain scalable software solutions for data collection and analysis platforms
* Build and optimize automated data collection frameworks across different surfaces (web, mobile)
* Collaborate with cross-functional teams to understand requirements and implement efficient solutions
* Write high-quality, maintainable code while following best practices and design patterns
* Participate in code reviews and contribute to technical documentation
* Debug production issues and implement performance improvements
* Work with ML technologies and extraction services to enhance data processing capabilities
* Contribute to architecture decisions and technical strategy
* Mentor junior developers and participate in team\'s agile development process
A day in the life
You\'ll work closely with Product Managers, Data Scientists, and other engineers to build tools that enable large-scale data collection and analysis. You\'ll tackle challenges ranging from automation framework development to implementing new features for our self-service platforms, while ensuring high performance and reliability.
About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).
Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds – including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.
Basic Qualifications
* 3+ years of non-internship professional software development experience
* 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
* Experience programming with at least one software programming language
* Experience with full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
Preferred Qualifications
* 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
* Bachelor\'s degree in computer science or equivalent
* Experience building complex software systems that have been successfully delivered to customers
* Knowledge of Machine Learning and LLM fundamentals, including transformer architecture, training/inference lifecycles, and optimization techniques
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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