Institut Marquès
is part of a leading European group in reproductive medicine.
Our goal is to provide each patient with personalized treatment based on scientific excellence, technological innovation, and a caring, human-centered approach.
To expand our team, we are looking for an
Operations Director
with solid experience in clinical leadership, management, and clinic operations for our Barcelona clinic.
Key Responsibilities :
1. Clinic Leadership & Management
* Lead all aspects of clinic operations, ensuring alignment with regional goals and standards.
* Foster a culture of excellence, empathy, and accountability across all departments.
* Serve as the primary point of contact for the clinic’s leadership team, including :
* Medical Director
* Laboratory Director
* Nurse Manager / Team Leader
* Patient Experience Manager / Team Leader
* Experienced in managing transitions (e.g., acquisitions, rebranding).
* Skilled in managing cross-functional teams and aligning diverse stakeholders (local teams, central functions).
* Drive a results-oriented culture, setting clear goals and holding teams accountable for achieving clinical, operational, and financial target.
2. Patient & Employee Experience
* Champion a patient-first culture, ensuring every patient receives compassionate, timely, and high-quality care.
* Promote a positive, inclusive, and high-performing work environment.
* Address and resolve patient or staff concerns promptly and effectively.
3. Operational Excellence
* Oversee daily clinic operations, including scheduling, resource planning, and service delivery.
* Ensure compliance with clinical, laboratory, and regulatory standards.
* Monitor and improve key performance indicators such as patient conversion, time to treatment, and satisfaction scores.
* Comfortable using dashboards and KPIs to inform decisions.
4. Growth & Performance
* Drive clinic growth through operational efficiency, local marketing support, and community engagement.
* Collaborate with the Regional General Manager and central teams to implement strategic initiatives.
* Support financial performance through effective cost management and revenue optimization.
* Ability to translate company strategy into clinic-level action plans.
* Understands key drivers of profitability and growth (e.g., margin management, treatment mix, etc.).
Key Performance Indicators (KPIs) :
* Patient satisfaction and Net Promoter Score (NPS)
* Employee engagement and retention
* Clinical capacity and productivity
* IC conversion – right mix and volumes
* Conversion rates and time to treatment
* Clinic revenue and growth targets and EBITDA
* Operational efficiency and compliance metrics
Qualifications & Experience :
* Proven experience in healthcare operations or clinic management, ideally in fertility or specialty care.
* Strong leadership and team-building skills.
* Excellent communication and problem-solving abilities.
* Ability to manage multiple priorities in a fast-paced, patient-focused environment.
* Bachelor’s degree required; healthcare or business-related field preferred.
* Commercially savvy, with experience in revenue growth, business development, or managing P&L
Incentives :
* Performance-based incentives tied to patient experience, clinic outcomes, and growth.
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