PWall Street English is now looking for a bDirector of Studies /b to join us in bGetafe, Madrid /b. Located south of Madrid, Getafe is only 20–25 minutes from the city center, offering quick access with a calmer, community-focused atmosphere. /ppbr/ppAs Director of Studies, you report to the Center Director and assume overall responsibility for the delivery of service and the educational experience for the students in your center. In essence, you are the ambassador and leader of educational excellence in your center. /ppbr/ppbWhat You Will Be Doing /b /ppbr/ppbLeading the Service Team /b /pulliLead the service team and ensure they deliver a premium educational experience to students. /liliRecruit, train, and develop service staff. /liliMotivate and coach center staff to provide a premium service. /liliConduct effective meetings with service and sales staff according to standard operating procedure. /liliEnsure optimum number of staff and schedule according to student needs. /li /ulpbr/ppbEnsuring Educational Excellence /b /pulliGuarantee the learning of students through quality control and promoting the Wall Street English method. /liliEnsure that student satisfaction and learning levels exceed expected benchmarks. /liliPromote the Wall Street English method, encouraging staff and students to trust it and use it effectively. /liliControl educational standards by teaching Encounters, Complementary Classes, Social Club Activities, and Welcome Sessions. /liliTeach according to the needs of the center, and lead by example to ensure quality. /li /ulpbr/ppbDriving Student Engagement /b /pulliCreate an environment where students and alumni are motivated to engage with English in-center, online, and in real life. /liliDrive student community by managing a monthly Social Club calendar. /liliDrive engagement of staff, students, and alumni in complementary informal learning communities using digital tools, social media, and in-center promotion. /li /ulpbr/ppbPartnering Across Teams /b /pulliPartner with the Center Director to create a strong partnership between the service team and sales team, to ensure a premium student educational experience and achievement of internal sales targets. /liliWork with the corporate sales team, ensuring corporate students have the same learning experience whether in-center, online, or offsite in company locations by managing these courses. /li /ulpbr/ppbDriving Sales Success /b /pulliGuarantee internal sales through successful application of student follow-up. /li /ulpbr/ppbMeasuring and Improving Performance /b /pulliTrack, analyze, and report center service performance, providing solutions for improvement areas. /liliIdentify key areas of improvement and implement the correct changes. /liliProvide timely and accurate reports to the Center Director and National Service Manager. /li /ulpbr/ppbManaging Operations /b /pulliManage day-to-day service and guarantee smooth operations. /liliEnsure that standard operating procedure is followed at all times to ensure consistency in terms of the global brand. /liliImplement new products and systems when required. /liliMaintain the center’s image and technology assets. /li /ulpbr/ppbYour Profile /b /ppbr/pulliNative or bilingual speaker of English /liliUniversity degree /liliCELTA or equivalent certificate in TEFL /li /ulpbr/ppbr/ppbWith Wall Street English you will go further. /b /ppbr/ppWe are Wall Street English, the premier provider of English language instruction for individuals and corporate clients around the world. Built to be the best, by the best, our highly-qualified teachers, personal coaches, immersive classes and proven method mean guaranteed results. /ppbr/ppFounded in 1972, Wall Street English is one of the leading global English language education companies. We've taught more than 3 million students in more than 40 territories around the world. Now our premium learning offer is available online, in-person or a mix of both. With Wall Street English you will go further. /ppbr/ppTake a look at what some of our employees say about working with us: Find Your Future. Find Your Home. /ppbr/ppbCommitment to Diversity, Equity Inclusion /b /ppWe foster a work environment that is inclusive as well as diverse, where we reflect our customers and students, and where our people can be themselves. We do not discriminate on the basis of gender, race, national origin, religion, age, disability, gender identity or reassignment, sexual orientation, or any other characteristics or categories protected by specific Company employment policies or applicable laws. /p