Hotel Operations & Wellness Coordination Manager
Luxury Addiction & Mental Health Recovery Retreat
The Hotel Operations & Wellness Coordination Manager is responsible for overseeing the full residential, hospitality, and non-clinical wellness operations of Oasis Premium Recovery, ensuring a highly structured, supportive, and discreet environment for clients undergoing addiction, burnout, and mental health recovery.
This role goes beyond traditional hotel management and requires a strong understanding of recovery dynamics, emotional vulnerability, boundaries, and structure. The manager ensures that hospitality services, wellness activities, and therapeutic schedules operate in seamless alignment with each client's individualized recovery plan, while maintaining clear separation from clinical decision-making.
Recovery-Sensitive Guest Experience
Ensure staff interactions reflect trauma-informed and recovery-aware principles
Monitor guest well‐being from an operational perspective and elevate concerns appropriately
Supervision of Client Appointments & Scheduling
Therapy sessions (individual & group)
Adapt schedules in response to client condition, energy levels, or recovery needs (within approved plans)
Note: This role coordinates logistics only and does not provide therapy, diagnosis, or clinical guidance.
Oversee daily operations of all non-clinical therapeutic and wellness services, including :
Massage and bodywork providers
Ensure practitioners adhere to Oasis standards, ethics, and recovery-sensitive conduct
Monitor quality, client feedback, and alignment with recovery goals
Supervise housekeeping, laundry, and maintenance teams
Coordinate meal services with chefs and nutrition partners
Ensure alignment with recovery-supportive nutrition plans and dietary restrictions
Oversee meal timing in harmony with therapy schedules
Staff Leadership & Recovery-Aware Training
Recruit, train, and manage hospitality and wellness support staff
Addiction and mental health sensitivity
External clinics and therapists
Senior management
Support arrivals, departures, and transitions with heightened sensitivity
Ensure operations comply with hospitality, health & safety, and internal recovery protocols
Senior experience in luxury hospitality, wellness retreat, or private residence management
Demonstrated exposure to addiction recovery, mental health, or trauma-informed environments
Strong operational coordination and people-management skills
Guests are clients in recovery, not tourists
Structure, routine, and calm operations are part of the recovery process
Reports to General Manager / Clinical Liaison / Managing Director
Works in continuous coordination with Recovery Program Leadership
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