We are looking for an additional team member to join our technical customer support team. As a Brainlab Support Specialist, you are responsible for providing outstanding service to our customers and achieve this thanks to your extensive technical knowledge.
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As a Brainlab service professional, you are the face to the customer, ensure that customer equipment is installed, maintained and serviced and that the clinical staff receives professional technical assistance. Being part of a team for our new and revolutionary product line you have the opportunity to grow within our company.
You are working independently from your home office. Product portfolio: Loop-X - to find out more about our newest product Loop-X, please click here
Main responsibilities will include:
Install new Brainlab devices and software in hospitals
Install SW/HW upgrades
Perform Maintenance and Inspection of systems/devices incl. Electrical Safety Tests in specified time
Perform Troubleshooting independently
Repair systems/devices and minimize down time
Complete every installation or service assignment quickly and efficiently
Plan, organize, and implement all service assignments conscientiously and independently following the directive from the Support Manager
Perform mandatory administrative xpzdshu tasks accurately
Document performed services according to Brainlab policies
Provide ideas and innovation to improve current products, provide sustainable input for continued engineering
Keep customers up-to-date regarding open requests, maintain good customer relationship and deliver high level customer service
Maintain good and efficient communication between customers, colleagues and superior
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