Responsibilities
- Planning and execution of regularly review meetings with carrier
- Monitoring of Complaint Process with assigned carrier
- Monitoring of Claim Process with assigned carrier
- Monitor Spend with assigned LSP
- Preparation and maintenance of different business metrics, process descriptions and guidelines
- Support selection, evaluation and implementation of new carrier
- Distribute information about carrier Performance within logistics/ business
- Follow up changes and challenges in the logistics market (eg tolls, innovation, driver shortages, marker trends¿)
Tasks
- Organization, preparation and post-processing of review meeting with carrier
- Participation in internal quality meetings
- Monitor Carrier Performance based on KPI´s
- Drive improvement activities related to Carrier Performance
- Monitor Claim Handling activities and provide guidance to complaint Team
- Monitor spend (total and by cost elements)
- Support Freight Settlement process
- Create- & maintain guidelines and procedures related to carriers
- Develop and maintain KPI´s for the carrier review process
- Create and maintain framework metric for carrier evaluation
- Define level of carrier management based on selection criteria
- Provide input to support the selection and evaluation of potential providers
- Participate in carrier related business plan initiatives / projects
- Participate in Incident Investigations
- Validate data accuracy
Required Competencies
- Bachelor s degree, preferably in Logistics, Supply Chain, or a related field.
- Experience in Maritime Logistics Management
- Strong English communication skills, both written and spoken.
- Excellent planning, organization, and stakeholdermanagement capabilities.
- High proficiency in Excel;
experience with SAP is a strong asset.
- Strong analytical and problemsolving mindset.
- Ability to adapt to change and manage multiple priorities.
- Teamoriented, proactive, and committed to continuous improvement.
- Comfortable working under pressure in a fastpaced environment.