Senior People & Talent Business Partner – Tech Services
Location: Madrid, Community of Madrid, Spain
Company Description
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
Job Description
We are looking for a Senior People & Talent Business Partner to join our dynamic People & Talent team in Madrid.
This person will support our EMEA Technical Services organisation, including Customer Success Management, Solution Consulting, and Professional Services, and act as a strategic advisor and trusted partner to business leaders. They will also play a key role as the People & Talent go-to person for our Madrid office, providing guidance on employee relations and workplace culture.
Responsibilities Strategic Partnership & Planning
- Partner closely with Technical Services leaders to design and execute employee strategies that align with business objectives.
- Contribute to organisational planning: workforce design, succession planning, and leadership development.
- Anticipate future talent needs, identifying required roles, skills, and market challenges across EMEA.
Day-to-Day Talent Operations
- Talent Management: Together with line managers, conduct performance talent reviews, assess potential successors, identify skill gaps, and propose retention actions.
- Policies & Processes: Interpret and communicate key People policies (e.g. remote work, flexibility) to managers and teams, ensuring consistency and clarity.
- Performance Management: Coach leaders on performance frameworks and guide them through feedback and development conversations.
- Employee Relations & Legal: Support employment lifecycle activities, including hiring, operations questions, and terminations across different EMEA locations, ensuring compliance and fairness.
- Employee Engagement: Analyse engagement survey results, share actionable insights, and partner with leaders to strengthen team spirit and culture.
Support and Coach
- Provide proactive coaching to managers on people leadership and organisational effectiveness.
- Guide employees and leaders through complex employment relations matters with empathy and fairness.
- Collaborate with the People & Talent team to continuously improve HR operations and employee experience.
Qualifications
- 7+ years of progressive experience as an HR Business Partner or HR Leader in a multinational or tech-driven environment.
- Proven track record supporting technical and customer-facing teams in fast‑paced scaling organisations.
- A solid understanding of labour law in Spain; knowledge of other countries could be an additional plus.
- Strong operational expertise and the ability to balance hands‑on delivery with strategic thinking.
- Excellent communication and influencing skills, able to build trust with stakeholders at all levels.
- Analytical and data‑driven mindset with experience leveraging insights for decision‑making.
- Business‑level fluency in Spanish and English; additional languages are a plus.
Additional Information
We are pioneers and trailblazers of a global IT Market Category (DEX) shaping the future of how the world works, giving our customers’ IT teams total digital visibility across their enterprise.
Benefits
- Permanent contract and a competitive compensation package.
- Amazing centrally located office near the Bernabeu Stadium.
- Private health insurance (Sanitas) and daily meal vouchers of €11.
- Hybrid work model balancing office and remote work with a structured onboarding approach.
- Adaptable hours and unlimited vacation, plus 3 company‑paid volunteer days.
- Up to €25 per month for a gym subscription.
- Flexible compensation plan for childcare & public transportation.
- Reimbursement of up to 50% of the cost of English & Spanish classes.
- Fresh fruit, cookies and soft drinks in the office.
- Regular company and team events like pizza talks, team‑building activities, Christmas parties, hosting meetups and more!
- Bonuses for referring successful hires after three months of continuous employment.
- Relocation package for people coming from another country.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Human Resources
Industries
IT Services and IT Consulting and Software Development
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