Job Title: Strategy Manager
We are seeking an experienced Strategy Manager to join our Customer Experience Team. If you're ready for a new challenge, we're ready to take you there.
About eMindray India
eMindray India is the Indian subsidiary of Mindray, a global leader in healthcare technology. We are committed to improving patient outcomes through innovative medical devices and solutions.
Why Join Us?
* 21 million customers - 44 markets - 5 brands - 6.5M members in Prime
* More than 100 million searches per day - Up to 1.8 billion daily AI predictions
* Over 1,600 employees - More than 60 different nationalities from all over the world
We are a tech company revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program.
Key Responsibilities:
* Strategic Leadership: Partner with the CX leadership team to define and execute the long-term customer experience vision. Develop and refine customer experience strategies aligned with business objectives. Identify and prioritize key customer experience initiatives. Conduct market research and competitive analysis to understand customer needs and industry best practices.
* Data-Driven Decision Making: Lead the development and implementation of customer experience metrics and dashboards. Analyze customer data (e.g., customer feedback, NPS scores, churn rates) to identify trends, opportunities, and areas for improvement. Leverage data and insights to inform strategic decisions and drive continuous improvement. Partner with the Prime team, Ancillaries, and other product and IT teams to ensure a seamless and consistent customer experience across all touchpoints.
* Champion the adoption of AI and machine learning within the customer experience function. Collaborate with product and IT teams to develop and implement AI-powered solutions (e.g., chatbots, personalized recommendations) that enhance the customer experience. Stay abreast of emerging technologies and their potential impact on customer experience.
* Lead and mentor a high-performing team of analysts and data engineers. Foster a data-driven and customer-centric culture within the team. Develop and implement training programs to enhance team skills and knowledge.
* Effectively communicate insights and recommendations to senior leadership, including the CXO and executive team. Build and maintain strong relationships with key stakeholders across the organization.
* Speed & Agility: Demonstrate a high degree of speed and agility in responding to changing customer needs and market dynamics.
Requirements:
* 3-6 years of experience in a top-tier strategic consultancy firm
* Outstanding analytical skills
* Strategic mindset with hands-on mentality, a problem-solver
* Experience in e-commerce, digital marketing, online companies will be highly valued
* Excellent communication skills with all stakeholders
* Outspoken and proactive
* Bachelor Degree in Business, Engineering, Mathematics, Economics etc. (Master in Business Administration would be desirable)
* Business Proficiency in English (C1-C2)
What We Offer:
* A rewarding Compensation package Prime Plus membership, competitive salary and benefits package, including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support and the possibility of choosing your equipment and, even better, keeping it for free after 3 years.
* Continuous learning to fuel your growth and explore new horizons Learn and grow with free Coursera access, soft skills workshops, tech training, leadership development, and more. Plus, enjoy a great onboarding program.
* Grow opportunities to empower your career, and unleash your potential Personalised career paths and the eVOLVE Program will help you discover, grow, and thrive. Internal mobility opportunities let you pursue horizontal career changes and promotions.
* Your Well-being is our priority. Embrace Freedom and Flexibility At eMindray India, we value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcome and not time-in-seat. You'll be able to find the right work-personal life balance that suits you best.
* Work hard, party hard We believe in having fun and connecting with colleagues Join eMindray India for after-work events, padel tournaments, parties, and more. Create communities based on your passions, like sports and music. Come to work as you are, with no dress code, and enjoy free fruit, coffee, and tea at our offices.
* Enjoy a dynamic and healthy environment Be innovative, take risks, and share your ideas. Our diverse and open-minded teams support high performance, learning, and growth. You'll work in an Agile mindset environment with recognition at our core.