Job Description
Do you speak German fluently and dream of working from the comfort of your home - right here in Spain? Then buckle up, because SIXT is looking for you!
SIXT is one of the world's leading mobility service providers, operating in over 100 countries with a fleet of more than 200,000 vehicles. We're not just about cars - we're about delivering outstanding experiences to our customers, every single day. Our Customer Service team is the heartbeat of that promise, and we're growing it with passionate, people-first professionals.
Join a dynamic, international team where your German skills are your superpower, and every customer interaction is an opportunity to make someone's day a little better. Whether it's helping plan the perfect road trip or solving a post-rental query, you'll be the friendly voice (and keyboard!) that our customers count on.
If you're motivated, customer-obsessed, and ready to represent a premium integral brand - all without leaving your living room - then this role is made for you. Apply now and drive your career forward with SIXT!
YOUR ROLE
- Act as the first point of contact for German-speaking customers, providing expert support before, during, and after the booking process.
- Handle customer inquiries efficiently and empathetically via phone and e-mail, ensuring a smooth and positive experience at every touchpoint.
- Engage customers with in-depth knowledge of SIXT's products, services, and mobility solutions to find the best fit for their needs.
- Increase customer satisfaction and loyalty through friendly, professional, and solution-oriented service.
- Identify and escalate complex cases when needed, collaborating closely with internal teams to ensure timely and accurate resolution.
- Contribute as an active team player, supporting administrative tasks and sharing knowledge to continuously improve team performance.
YOUR SKILLS
- Language proficiency: Native or near-native German speaker with fluent English skills (additional languages are a plus!).
- Customer focus: A genuine passion for service excellence and helping customers find the right solution.
- Professional experience: At least 1 year of experience in a customer-facing or service-oriented role.
- Technical skills: Solid knowledge of MS Office tools; experience with CRM systems is a plus.
- Communication skills: Strong verbal and written communication abilities, with a positive and professional tone at all times.
- Flexibility & reliability: Ability to work on a rotating schedule Monday to Sunday, fully from home, with a stable internet connection and a quiet workspace.
WHAT WE OFFER
- 🏠 100% Remote Work - Enjoy the ultimate work-life balance working entirely from home, from anywhere in Spain.
- 🚗 SIXT Employee Benefits - Exclusive discounts on SIXT rent, share, ride, and SIXT+, plus special deals on travel, tech, lifestyle and much more.
- 🌍 International Environment - Be part of a diverse, multilingual team spanning multiple countries and cultures.
- 📈 Professional Growth - Access to training, development resources, and the chance to learn from a highly motivated, experienced team.
- 🎉 Team Spirit - Participate in engaging team-building activities, virtual events, and exciting global corporate gatherings.
- 💼 Stability & Purpose - Join a globally recognised premium brand with over 110 years of history and a clear vision for the future of mobility.
Additional Information
About us:
We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!