**Come create the technology that helps the world act together**
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.
**The team you’ll be part of**
The pandemic has highlighted how important telecoms networks are to society. Nokia’s Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.
**What you will learn and contribute to**
At Nokia ION we are seeking a Telecommunications Support engineer to join our team based, Madrid, Spain. We are looking for a dynamic and flexible person with a proactive approach to perform some technical activities (troubleshooting, testing, reporting) in the IP networks to support our well-known clients based in Spain. This is an excellent opportunity for a Technical Support Engineer to work with cutting edge technologies within IP top products in the market.
- Plans, designs, test, execute, analyses, and reports on process improvements to gain fastest troubleshooting.
- Reviews network problems and ensures all learning’s are shared with appropriate stakeholders.
- Develops scripts/macros to perform health checks to speed up troubleshooting efforts.
- Provides technical guidance to avoid/minimize troubleshooting challenges.
- Performs lab testing to simulate customer network issues in order to address the root cause analysis and identify/develop the possible work around to mitigate the issues.
- Applies best practices and develop Troubleshooting Guides.
- Reviews recently published Technical Notes and Change Notes to ensure fastest problem solving when encountering known problems.
**Your skills and experience**
You have:
Networking knowledge in TCP/IP technologies:
- Routing Protocols: OSPF, BGP
- MPLS Protocols: LDP, RVSP, Label-BGP, Segment Routing
- Multicast Protocols: PIM, IGMP
- Security Protocols: IPSeC
- Services Types: L2VPN, L3VPN, EVPN, etc
- Service Solutions: BNG, NAT
Other knowledge required:
- Linux
- Virtual environments (KVM, VMWARE)
Soft skills:
- Proactive
- Positive Attitude
- Teamplayer
- Flexible (available 24/7 for emergencies rota, and to travel when required)
- Languages: Fluent Spanish and Advanced English
Nice to have:
- Nokia NRSI, or related certification like CCNA, JNCIE
- Nokia NRSII, CCNP, JNCIS- would be a plus
- Technical Support Experience
- IP Network Security
- Scripting: Perl, Python
- Experience in IP & SDN
- Troubleshooting tools: Wireshark
**What we offer**
Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
**Nokia is committed to inclusion and is an equal opportunity employer**
Nokia has received the following recognitions for its commitment to inclusion & equality:
- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Integral Benchmark
- LGBT+ equality & best place to work by HRC Foundation
At Nokia, we act inclusively and respect the uniqueness of people.
Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.