EcoFinance is a fast-growing fintech delivering accessible B2C financial services worldwide as a part of Dyninno Group. Through brands like Creditprime and Honey Loan, we offer short-term loans, instalment loans and lines of credit via our online platform. With over 5 million clients across Romania, Moldova and the Philippines, EcoFinance ranks among the top ten microfinance providers by loan volume.As we prepare for the launch of a secured loan product (secured by real estate) in Spain we are looking for an experienced Head of Operations to design and lead the operational framework for this initiative.Location: Remote from SpainPlease submit your CV in English.Key Responsibilities:- Design the operating model for a home-equity lending product, covering customer lifecycle, collateral processes, and servicing flows.- Develop the onboarding pipeline, including eligibility checks, document processing, collateral verification, underwriting coordination, and final decisioning.- Analyse market secured-lending repayment behaviour, including delinquency patterns, restructuring practices, early repayment trends, and customer repeat behaviour.- Oversee collections and recoveries process establishment, including soft, hard, and legal collection processes, as well as debt-sale procedures.- Define operational staffing and structure, outlining personnel profiles, team architecture, contact/call-centre and back-office needs.- Support financial modelling by providing operational cost drivers and assumptions for portfolio P&L planning.- Advice on with verification and compliance workflows setup, including KYC/AML processes, fraud prevention tools, property valuation, and third-party vendor integrations.Key Requirements:- Senior leadership experience in secured lending operations, home equity, mortgage, or large-ticket consumer lending.- Strong understanding of collateral workflows, underwriting operations, and collections for secured products.- Excellent organizational and analytical skills, able to build efficient and scalable processes.- Strong communication and collaboration abilities, working effectively with cross-functional teams.- Fluency in English and Spanish (both written and verbal).With us you will:- Be a part of a top-tier team of professionals, work on global projects that reach millions worldwide, create complex one-of-a-kind in-house products and solutions.- You'll be rewarded with a competitive salary that reflects your experience and skills.We are driven by innovation and continuous learning, building a culture where both personal and professional development thrive.Join us and grow alongside a dynamic team making a significant impact in the ever-evolving world of fintech!Please note that the processing of your personal data takes place in accordance with the privacy notice, which could be found here - https://dyninno.Com/en/privacy-notice-latvia/