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High Incident Manager
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DXC Technology .DXC Technology is a global professional services company dedicated to leading digital transformation for its clients by advising on and applying technology to improve results and competitiveness. With over 130,000 professionals across more than 70 countries, DXC offers advanced IT services and solutions.In Spain, DXC is a leading player in the IT sector, with nearly 8,000 professionals across thirteen locations, specializing in Cloud, Business Intelligence, AI, Automation, and more. We serve over 200 clients from various industries, both public and private.We prioritize diversity and inclusion, with approximately 49% female professionals. We are seeking a High Priority Incident Manager to join our Service Management team in Asturias.The main goal of the Major Incident Management team is to restore normal service operations swiftly during high severity incidents, minimizing business impact and maintaining service quality and availability within SLA limits.Objectives of the High Priority Incident Manager:
Coordinate rapid restoration of normal serviceMinimize incident impact on businessEnsure consistent incident processingSupport resources as neededProvide information to optimize support processes and reduce incidentsManage high severity incidents during and outside business hours as per contractForm SRT team via technical bridge when necessaryCoordinate resolution across service linesDesirable Skills and Experience:
Knowledge of ITIL frameworkExperience in the IT industryAnalytical and problem-solving skillsGood interpersonal and communication skillsOrganizational and time management skillsAbility to work collaboratively in a teamWhat DXC offers:
Professional growth opportunitiesLeading projects with top clientsExcellent work environmentFlexibility and work-life balanceAccess to cutting-edge technologiesUnlimited certifications via DXC UniversitySocial responsibility initiativesStable employment and benefitsNote:
DXC does not solicit employment offers via social media or request payments from applicants.Additional Details
Seniority level:
Entry levelEmployment type:
Full-timeJob function:
Information TechnologyIndustries:
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