Overview
At OKU Ibiza, we believe in curating extraordinary experiences for both our guests and our team. We are committed to attracting top-tier talent from around the world, bringing together passionate individuals who share our vision for exceptional hospitality. We are seeking a reliable and attentive Bellboy to join our night shift team at OKU Ibiza, our five-star resort that redefines laid-back luxury on the island.
This is a unique opportunity to be part of an award-winning and rapidly expanding lifestyle brand that is redefining modern hospitality with its laid-back luxury ethos. We offer a remuneration and benefits package according to your profile, along with available accommodation options to ensure a seamless and rewarding experience as part of our team.
OKU Ibiza is a stunning retreat that blends contemporary design, immersive dining, and a vibrant social atmosphere. As a Night Bellboy, you will play a crucial role in providing an exceptional first and last impression to our guests, ensuring a smooth arrival and departure experience, and assisting throughout the quieter hours.
Responsibilities
* Receive and welcome guests upon arrival, offering a warm and professional greeting, especially during late arrivals.
* Assist guests with their luggage, ensuring safe and efficient handling throughout the night.
* Escort guests to their rooms, explaining hotel amenities and services, and ensuring a quiet passage.
* Provide information about hotel facilities, local services, and tourist attractions, including available night-time options.
* Attend to guest requests promptly, such as delivering messages or miscellaneous items, with efficiency and discretion during quiet hours.
* Manage valet parking service, if applicable, ensuring safe parking and retrieval of guest vehicles throughout the night.
* Maintain the hotel entrance area clean and organized, paying special attention to cleanliness and presentation during the less busy hours.
* Collaborate seamlessly with other night-shift hotel departments (e.g., Night Audit, Security, Room Service) to ensure a perfect guest experience.
* Assist with guest departures, ensuring a smooth and efficient process for early check-outs.
Candidate requirements
* Excellent communication and customer service skills.
* Professional appearance and friendly attitude.
* Ability to work effectively in a quieter, sometimes solitary, night-time environment.
* Strong attention to detail and ability to follow instructions precisely.
* Excellent organizational skills and ability to handle multiple tasks efficiently.
* Thorough knowledge of hotel services and amenities.
* Fluency in English or Spanish (additional languages are a plus).
* Valid driver's license.
* Availability and willingness to work night shifts, including weekends and holidays.
Behavioural competencies
* Excellent organizational and time management skills specific to night operations.
* Ability to work under pressure and maintain composure during unexpected night-time situations.
* Strong problem-solving skills for independent resolution during the night shift.
* Proactive and adaptable to changing demands, responding effectively to unforeseen guest needs.
* Ability to work independently and as part of a small night team.
* Strong sense of responsibility and reliability, crucial for a solitary shift.
Technical skills and knowledge
* Thorough knowledge of customer service procedures.
* Ability to handle luggage safely and efficiently.
* Comprehensive knowledge of hotel facilities and services.
* Ability to drive vehicles.
* Basic knowledge of local points of interest to assist guests with information.
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