Purpose of the role
As the foundation of the Risk Team, risk specialists help protect our users and their customers from a wide range of risks associated with navigating the world of payments. Each day, specialists review businesses that wish to use or are currently using the platform. They verify and validate information provided by merchants, comparing details from applications against supporting documentation such as websites, document scans, or internal/external databases. The reviewer evaluates merchants for potential risks they may present, including supportability, KYC, credit, or fraud issues.
Decisions made daily can significantly impact financial losses, user experience, or obligations to financial partners.
There are four functional teams that may collaborate with the Risk Team, each with different tasks and requirements for specialists.
Responsibilities:
* Verify all required details submitted with applications for processing.
* Examine and validate merchant identities to ensure submitted information is accurate.
* Perform checks in internal and external databases to verify information and supportability.
* Identify and document inaccuracies or red flags requiring intervention, and follow up with merchants.
* Investigate and compare items sold on merchant websites with provided information, including product descriptions, merchant industry, and charges.
* Reference internal supportability lists and judge merchant compliance with client guidelines, ensuring no prohibited items are sold.
* Classify businesses based on website assessments using established guidelines.
* Identify businesses as supportable, prohibited, or needing minor adjustments to their business model.
Qualifications for success:
* C2 level of Greek proficiency.
* Fluent in English (C1 or higher).
* At least 1 year of experience with internet and social media research, demonstrating computer proficiency.
* Attention to detail and meticulousness, especially when information from multiple sources does not match.
* Empathy and understanding that behind every business is a person; maintain respectful assessments.
* Ability to work efficiently in a fast-paced, high-volume environment.
* Comfort with making decisions based on incomplete or ambiguous information.
* Persistence and thoroughness in understanding cases and underlying causes.
* Ability to collaborate and share knowledge with team members.
Desired qualifications:
* Experience in payments, risk, compliance, or the financial industry.
* Background supporting users in a technology company.
* Experience in investigative roles involving decision-making.
What we offer:
* 38.5 hours/week
* Referral Program: Bring a Friend and earn a referral fee (up to €2,000 depending on language/project)
* Salary: €18,299.70 gross/year
* Continuous training and development programs
* Employment with the world's largest contact center service provider
* Excellent work environment, social activities, and personal development opportunities
* Dynamic, business casual environment with motivated colleagues of all ages
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